Sims 4 PRe-Order

[khimrd]

I pre-ordred sims 4 in January but it isn't in my purchase history on Origin. The only offical reciept i have is from Paypal. Can I assure the sims 4 will pop up on my Origin when it is released?

[crinrict]

You need to contact a game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page