September 2014 - last edited September 2014
I installed the Deluxe game last night, only took me 7 1/2 hours, but I finally did get to play for one hour. So after playing I shut my PC down. This morning I turn my PC back on and now the PLAY button for the Sims 4 won't highlite (in the My Games section of Origins).
I am connected to the Interenet, Origins is connected and showing me as "online". I did not get any error messages. I never installed or used the demo. I have one other game in the Installed Games section of my Origins Library and it's PLAY button does highlite.
What now?
Solved! Go to Solution.
September 2014
Try Clearing out the origin cache
to unhide folders:
-type folder options in the search field in the start menu
-click on the view tab
-under the hidden folders options click show hidden files, folders, and drives- apply the setting and click ok
September 2014
Where in the world are you ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2014
Texas
September 2014
Try reinstalling Origin
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2014 - last edited September 2014
I reinstalled Origin and it had no effect, same problem, the PLAY button does not highlite. I really appreciate your help, any other ideas?
Should I mention that I'm using Vista?
September 2014
I want to add that when I double click the TS4.exe file, nothing happens.
I was able to play the game early this morning, but after I shut the game down and my PC and started both back up later today is when it would no longer launch. So I know the game works on my PC. It just won't let me launch it now. My best guess is that something happen when I booted my PC up, something got changed.
Any clues? Oh please help me...mileysad:
Also, is there a phone number to call EA and get help or an email address? Their help program isn't working on my PC, just sits ansd spins...
September 2014
I cant help u with the problem, but i just wrote with the Customer Support in live chat and they could really help me.
There u go, good luck with your issues!
September 2014
Try Clearing out the origin cache
to unhide folders:
-type folder options in the search field in the start menu
-click on the view tab
-under the hidden folders options click show hidden files, folders, and drives- apply the setting and click ok
September 2014
After clearing the Origins cache, my game starts and runs just fine! Thank you!!!!!!!!!
September 2014