Try to contact customer service, here is the best link:
They helped me, hopefully they can help you also.
Hi. I was having the exact problem with my game, and I followed your instructions and it worked! Thank you so much! mileyhappy:
I was about to lose my mind, hehehe.
did all that is suggest deleting the origin folder in (program data,user data & roaming data) and it still does not run. I get an error message "Unable to start Initialization error at start up" [135dec40:984c5a38:00000077] Please advice.
[edit: email address removed]
OMG THANK YOU SOOOOOOO MUCH IT WORKED!!!!!!!!! I TRYED LIKE EVERYTHING AND NOTHING WORKED!!!!! BUT THIS DID THANK YOU SOOO MUCH OMG mileyvery-happy: mileysurprised: