There's some detailed step by step instructions on clearing your Origin cache in our EA Help knowledge base. Please check out this article and let us know if it helps.
I have the show hidden files and folders turned on but in the origin folder it says the files im supposed to delete don't exist. Why?
a month ago
Do you know how to fix this problem on MAC
Check out the latest updates and bug fixes
Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.
Reset, update, or link your account information.