There's some detailed step by step instructions on clearing your Origin cache in our EA Help knowledge base. Please check out this article and let us know if it helps.
I have the show hidden files and folders turned on but in the origin folder it says the files im supposed to delete don't exist. Why?
Do you know how to fix this problem on MAC
Check out the latest updates and bug fixes
Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.
Reset, update, or link your account information.