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Re: Sims 4 PLAY button won't highlite

by Mietzek4tze
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Original Post

Accepted Solution

Sims 4 PLAY button won't highlite

[ Edited ]
★★★★ Novice

I installed the Deluxe game last night, only took me 7 1/2 hours, but I finally did get to play for one hour. So after playing I shut my PC down. This morning I turn my PC back on and now the PLAY button for the Sims 4 won't highlite (in the My Games section of Origins).

 

I am connected to the Interenet, Origins is connected and showing me as "online". I did not get any error messages. I never installed or used the demo. I have one other game in the Installed Games section of my Origins Library and it's PLAY button does highlite.

 

What now?

Message 1 of 82 (96,145 Views)

Accepted Solution

Re: Sims 4 PLAY button won't highlite

★ Apprentice

Try Clearing out the origin cache 

 

  1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
  2. Delete the following folders:
  • Origin folder - Found in C:\ProgramData\
  • Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\ 
  • Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\
  • Note: These folders are hidden by default, and the player will need to un-hide to be able to locate them.

to unhide folders:

-type folder options in the search field in the start menu

-click on the view tab 

-under the hidden folders options click show hidden files, folders, and drives- apply the setting and click ok 

View in thread

Message 8 of 82 (114,394 Views)

All Replies

Re: Sims 4 PLAY button won't highlite

Hero

Where in the world are you ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 82 (95,948 Views)

Re: Sims 4 PLAY button won't highlite

★★★★ Novice

Texas

Message 3 of 82 (95,946 Views)

Re: Sims 4 PLAY button won't highlite

Hero

Try reinstalling Origin

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 82 (95,939 Views)

Re: Sims 4 PLAY button won't highlite

[ Edited ]
★★★★ Novice

I reinstalled Origin and it had no effect, same problem, the PLAY button does not highlite. I really appreciate your help, any other ideas?

 

Should I mention that I'm using Vista?

Message 5 of 82 (95,932 Views)

Re: Sims 4 PLAY button won't highlite

★★★★ Novice

I want to add that when I double click the TS4.exe file, nothing happens.

 

I was able to play the game early this morning, but after I shut the game down and my PC and started both back up later today is when it would no longer launch. So I know the game works on my PC. It just won't let me launch it now. My best guess is that something happen when I booted my PC up, something got changed.

 

Any clues? Oh please help me...Confusedmileysad:

 

Also, is there a phone number to call EA and get help or an email address? Their help program isn't working on my PC, just sits ansd spins...

Message 6 of 82 (95,928 Views)
Highlighted

Re: Sims 4 PLAY button won't highlite

★★★ Newbie

I cant help u with the problem, but i just wrote with the Customer Support in live chat and they could really help me.

http://help.ea.com/en/

There u go, good luck with your issues!

Message 7 of 82 (95,918 Views)

Re: Sims 4 PLAY button won't highlite

★ Apprentice

Try Clearing out the origin cache 

 

  1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
  2. Delete the following folders:
  • Origin folder - Found in C:\ProgramData\
  • Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\ 
  • Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\
  • Note: These folders are hidden by default, and the player will need to un-hide to be able to locate them.

to unhide folders:

-type folder options in the search field in the start menu

-click on the view tab 

-under the hidden folders options click show hidden files, folders, and drives- apply the setting and click ok 

Message 8 of 82 (114,395 Views)

Re: Sims 4 PLAY button won't highlite

★★★★ Novice

After clearing the Origins cache, my game starts and runs just fine!  Thank you!!!!!!!!!

Message 9 of 82 (95,895 Views)

Re: Sims 4 PLAY button won't highlite

★★ Novice
This doesnt work for me it just makes me re install the sims 4 n origin.... I followed your directions and they arent working at this rate ill just return this stupid game and play the sims 3 sure that has issues but atleast it runs
Message 10 of 82 (95,724 Views)
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