Sims 4 NOT DOWNLOADING

[masonlorde]

i just bought sims 4, outdoor retreat, & get to work & THEY WILL NOT DOWNLOAD!!!!!!!!!!!!!!! I'M GETTING SO PISSED OFF BECAUSE THIS WAS A BIRTHDAY PRESENT TO MYSELF AND IT FEELS LIKE I'VE WASTED 103.40 DOLLARS! HELP ME!! 

[EA_David]

How is the download failing? Do you get an error message? Does restarting Origin as an administrator help?

Just to double check, are you trying to download from within the game details page?

http://answers.ea.com/t5/The-Sims-4/Missing-Get-To-Work-Be-sure-to-check-here/m-p/4451806#U4451806