Re: Sims 4 Lag after update

by crinrict
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Original Post

Sims 4 Lag after update

★ Novice
Hey guys. I just updated my game today, and also downloaded the Dine Out expansion pack. When everything was done downloading and I went to play my game, it started lagging really really bad. Once I get into CAS, things will hardly load and it'll kinda pause every couple seconds. I tried restarting my computer, and also going offline in Origin. Nothing has helped and I have no idea how to get it to stop so I can play. Any advice? Thanks Standard smile
Message 1 of 4 (264 Views)

Re: Sims 4 Lag after update

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly. 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 4 (249 Views)

Re: Sims 4 Lag after update

[ Edited ]
★ Novice

 

Spoiler

System Info

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160630-1736)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: 500-223w
BIOS: 80.16
Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8098MB RAM
Page File: 1858MB used, 7518MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

 

 

Display Devices

Card name: Microsoft Basic Display Adapter
Manufacturer: (Standard display types)
Chip type:
DAC type:
Device Type: Display-Only Device
Display Memory: 4048 MB
Dedicated Memory: 0 MB
Shared Memory: 4048 MB
Current Mode: 1600 x 900 (32 bit) (64Hz)
Monitor Model: 2070W
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: Internal
Driver Name:
Driver File Version: ()
Driver Version: 10.0.10586.0
DDI Version: 11.2
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes

 

Disk and DVD/CD-ROM Devices

 

Drive: C:
Free Space: 837.6 GB
Total Space: 936.4 GB
File System: NTFS

Drive: D:
Free Space: 1.9 GB
Total Space: 15.5 GB
File System: NTFS

 

System Devices


Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #7 - 8C1C


Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Name: High Definition Audio Controller

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #6 - 8C1A

Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00

Name: Intel(R) Management Engine Interface

Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26

Name: Microsoft Basic Display Adapter

Name: Realtek PCIe GBE Family Controller

Name: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter

Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D

Name: Intel(R) H87 LPC Controller - 8C4A

Name: Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller

Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10

 

Diagnostics

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 129134547503, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

+++ WER1 +++:
Fault bucket 133357858921, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

+++ WER2 +++:
Fault bucket 133325365527, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

+++ WER3 +++:
Fault bucket 129154312500, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

+++ WER4 +++:
Fault bucket 126812046449, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

+++ WER5 +++:
Fault bucket 126657400413, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

+++ WER6 +++:
Fault bucket 126657400317, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0


+++ WER7 +++:
Fault bucket 126720236630, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

+++ WER9 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

 

 

Message 3 of 4 (235 Views)

Re: Sims 4 Lag after update

Hero

Looks like there's something off with your graphics card.

 

Try uninstalling your drivers and reinstalling them

 

I don't know what kind of card you have cause it doesn't show at all in your DxDiag.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (220 Views)