July 2016
July 2016
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2016 - last edited July 2016 by crinrict
System Info
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160630-1736)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: 500-223w
BIOS: 80.16
Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8098MB RAM
Page File: 1858MB used, 7518MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode
Display Devices
Card name: Microsoft Basic Display Adapter
Manufacturer: (Standard display types)
Chip type:
DAC type:
Device Type: Display-Only Device
Display Memory: 4048 MB
Dedicated Memory: 0 MB
Shared Memory: 4048 MB
Current Mode: 1600 x 900 (32 bit) (64Hz)
Monitor Model: 2070W
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: Internal
Driver Name:
Driver File Version: ()
Driver Version: 10.0.10586.0
DDI Version: 11.2
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
Disk and DVD/CD-ROM Devices
Drive: C:
Free Space: 837.6 GB
Total Space: 936.4 GB
File System: NTFS
Drive: D:
Free Space: 1.9 GB
Total Space: 15.5 GB
File System: NTFS
System Devices
Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #7 - 8C1C
Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Name: High Definition Audio Controller
Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #6 - 8C1A
Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00
Name: Intel(R) Management Engine Interface
Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Name: Microsoft Basic Display Adapter
Name: Realtek PCIe GBE Family Controller
Name: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Name: Intel(R) H87 LPC Controller - 8C4A
Name: Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22
Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
Diagnostics
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 129134547503, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
+++ WER1 +++:
Fault bucket 133357858921, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
+++ WER2 +++:
Fault bucket 133325365527, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
+++ WER3 +++:
Fault bucket 129154312500, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
+++ WER4 +++:
Fault bucket 126812046449, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
+++ WER5 +++:
Fault bucket 126657400413, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
+++ WER6 +++:
Fault bucket 126657400317, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
+++ WER7 +++:
Fault bucket 126720236630, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
+++ WER9 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
July 2016
Looks like there's something off with your graphics card.
Try uninstalling your drivers and reinstalling them
I don't know what kind of card you have cause it doesn't show at all in your DxDiag.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads