Sims 4 Instantly White Screens Then Crashes on Startup [ Edited ]

[Zejren]

Hopefully somebody could assist me here. I just got Sims 4 and Get to work on origin and when I try to launch it I get a white screen that stays for a good two seconds or so then immedietly closes. There's no audio or anything besides the white screen. I've tried various fixes on other forums with people having similair problems, but they were to no avail. If anybody would have any idea to help me fix it that would be great. I don't know if the Sims stores crash logs or not but I could attach them if anyone knew how to properly get them. Thank you!

[puzzlezaddict · Accepted solution]

@Zejren  Have you tried to add any content at all to the game: mods, custom content, that sort of thing?  If you've added any files to the Sims 4 folder in Documents\Electronic Arts, please start by moving that entire folder to the desktop.  When you launch the game, a fresh copy of this folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play for a bit.

If this doesn't help, or you've never put anything in that folder, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[puzzlezaddict · Accepted solution]

@Zejren  Have you tried to add any content at all to the game: mods, custom content, that sort of thing?  If you've added any files to the Sims 4 folder in Documents\Electronic Arts, please start by moving that entire folder to the desktop.  When you launch the game, a fresh copy of this folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play for a bit.

If this doesn't help, or you've never put anything in that folder, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/