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Sims 4 Graphics Error (HP Spectre 2020)

by SlothLoverbabe
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Re: Sims 4 Graphics Error (HP Spectre 2020)

★★ Novice

I just got the computer you found it plays the sims flawlessly and I couldn't be happier so I wanted to express my gratitude to you once again for your help  

Message 11 of 14 (72 Views)
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Re: Sims 4 Graphics Error (HP Spectre 2020)

@caraglassmen  Thanks so much for letting me know.  I always hope that things work out for the people who ask for advice, but I don't often hear back, so it's great to know your laptop is working out so well.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 12 of 14 (68 Views)
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Re: Sims 4 Graphics Error (HP Spectre 2020)

★★★ Newbie

Hey! First i want to thank you for your help. Im not sure if here is the right place to ask your help, but if you can help me i will be very grateful. I wanted to delete one mod to install a new one and by mistake i delete everything not in mods folder but in sims folder in electronic arts. After i turn on my game i received message that my graphic card is no longer connected with sims and i will lose all the settings or something like this. The message disappeared very fast and i didnt read it well but the result was that my game is awful like graphic. The walls and furnitures looks like I've painted them. The same is with sims, all hands and legs have edges and nothing look natural. Dont have idea what i did and how to fix it. I delete couple of times all the game and install it again, check my configurations in options but cant fix the mess that i made. Do you have any idea what can be the problem and how to fix it? Thank you very much!

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Re: Sims 4 Graphics Error (HP Spectre 2020)

[ Edited ]

@WhiteDante88  Please run a dxdiag and attach it to a post, so I can get an idea of what might be going on with your system.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Please also open Documents\Electronic Arts\The Sims 4, find config.log, and attach it as well.  You can delete your user and computer names, about 25 lines down, but the file doesn't contain any other identifying information.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 14 of 14 (23 Views)
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