Sims 4 Game loading in Progress

[ittybittymuggle]

All day yesterday I was playing the Sims 4. SO I wanted to decorate my house so I was going to go on the decor store and I noticed I couldnt click on it. It was greyed out. So I decided to maybe restart the game. So I was going to click save, but the save icon was greyed out as well. When these things are greyed out, it specifically says "Game loading in progress". SO I had no choice but to close out of my game. All that work all day for nothing. So I try to get support from EA chat, but they arent being helpful. They just told me to get help through forums which I don't do. Now the help I was given was to clear the cache and delete files and restart laptop. I have uninstalled Sims 4 and reinstalled it and restarted my laptop again so many times. Those didnt help. Still have the same issue. Can someone help me?

I have attached what it looks like. I dont know what to do. I dont want to set up a new game. 

[puzzlezaddict · Accepted solution]

@ittybittymuggle  What if you load a backup version of the affected save?

https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen

[puzzlezaddict]

@ittybittymuggle  Does your computer run Windows or macOS?  Do you have cloud syncing (to OneDrive or iCloud) enabled?  I'm not suggesting you abandon your existing save, but it would be a useful test to start a new save, play for a bit, then see whether you get the same error.  Let me know either way.

[ittybittymuggle]

windows 10

[puzzlezaddict]

@ittybittymuggle  I've moved your post to the Sims 4 PC tech section.  Please let me know whether you have OneDrive set to auto sync the contents of Documents, and whether you get the same error when starting a new save.

[ittybittymuggle]

I have had my one drive turned off. causes way too many glitches and cant stant it. I only have had this issue yesterday. not in the years I have been playing it

[ittybittymuggle]

I have loaded other sim houses and its fine if I play them but just wont be able to with mine

[puzzlezaddict · Accepted solution]

@ittybittymuggle  What if you load a backup version of the affected save?

https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen

[ittybittymuggle]

smart idea but I just tried it and didnt work. still has the same issues. good idea though

[ittybittymuggle]

I tried a old old save which was the only way and it worked. I would have alot of work to do but at least I dont have to start over. Thanks for your help