Sims 4 Game Crash

by cleverintrovert
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Original Post

Sims 4 Game Crash

★ Novice

I recently received a ACER Nitro 5 solely for the Sims 4. After initially installing and adding the same mods I had from my pervious games I was able to play. The following day it would crash from initial loading screen. So I uninstalled and reinstalled Origin and it worked, now today its doing the same thing.  

I have  : 

Repaired the Game 

Removed the mod folder 

Cleared Origin Cache 

Verified for updates on windows and drivers  

Verified the FireWall 

Did a Clean Reboot 

Uninstalled and Reinstalled the Game 

Uninstalled and reinstalled Origin 

Disabled Origin in game 

Basically everything. currently there are no Mods on the game and its still crashing. I've attached my DxDiag 

Message 1 of 3 (184 Views)

Re: Sims 4 Game Crash

Champion (Retired)

@cleverintrovert 

 

There is a problem with the VC++ Runtime. Try to download the VC++ files directly from Microsoft. Both x64 and x86 are needed:

https://www.microsoft.com/en-us/download/details.aspx?id=13523
https://www.microsoft.com/en-us/download/details.aspx?id=5555
https://aka.ms/vs/16/release/vc_redist.x86.exe
https://aka.ms/vs/16/release/vc_redist.x64.exe

Also run SFC /scannow

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Message 2 of 3 (168 Views)

Re: Sims 4 Game Crash

★ Novice

I tried it and it still is doing the same thing. I attached my dxdiag. 

Message 3 of 3 (147 Views)