April 2019
I had an amzinga Sims 4 file. I had beat Strangerville, I was top in the military, I had a family and a 2 dogs, it was great. I always saved and made sure to save before exiting. One day, me and my friend made a new game file. When I tried to get back to my old file, I clicked on it, loading the family, and BOOM! It reset itself. It was at the beginning, I had barely any money, most of the people I had were gone, I never beat Strangerville, everything was reset. I tried resetting Origin, going into the files to see what happened, but nothing worked. I know I couldn't have saved over the file, and I have no idea what happened. PLEASE HELP!! It was my best and favorite file! If anyone can help, PLEASE DO! If it helps, at the time I only had 3 packs, Strangerville, Get Famous, and Pets. I now have Seasons, if that helps any. I also deleted the save file me and my friend made before I went to the old one. Again, PLEASE HELP! IT WAS MY BEST FILE! If you need any more info, please ask and I'll give it. Thanks in advance.
April 2019
Have a look here
https://answers.ea.com/t5/Technical-Issues-PC/My-Sims-4-reset-itself-Please-Help/m-p/4588266#
I don't work for EA