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Sims 4 Expansion Pack not showing up on game

by kelseybrooks
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Sims 4 Expansion Pack not showing up on game

★★ Newbie

I've just downloaded an expansion pack for my Sims 4 of the Sims website. Does it take a while for it to work because it isn't showing up on my game?

It's really stressing me out and I've just spent £20 on something that will not work! Devil Frown 

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Re: Sims 4 Expansion Pack not showing up on game

★★ Newbie

I got in touch with a member of EA and they informed me that i had them on two separate accounts so he is going to help me transfer it from one account to the other account


@Bluebellflora wrote:

@kelseybrooks

 

Can you not see any of the items in build/buy mode? What computer do you have, Mac or Windows PC?


 

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Re: Sims 4 Expansion Pack not showing up on game

@kelseybrooks

 

Can you not see any of the items in build/buy mode? What computer do you have, Mac or Windows PC?

Message 2 of 22 (42,144 Views)
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Re: Sims 4 Expansion Pack not showing up on game

★★ Newbie

I got in touch with a member of EA and they informed me that i had them on two separate accounts so he is going to help me transfer it from one account to the other account


@Bluebellflora wrote:

@kelseybrooks

 

Can you not see any of the items in build/buy mode? What computer do you have, Mac or Windows PC?


 

Message 3 of 22 (48,312 Views)
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Re: Sims 4 Expansion Pack not showing up on game

Message 4 of 22 (42,133 Views)
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Re: Sims 4 Expansion Pack not showing up on game

[ Edited ]
★★ Newbie

i have 2 Sims 4 games one is just premium but my expansion packs are not showing up on my game.

Message 5 of 22 (42,123 Views)
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Re: Sims 4 Expansion Pack not showing up on game

★★ Newbie

Did you able to get to figure it out why? cos im having the same issue. And it's stressing me out Frown

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Message 6 of 22 (41,995 Views)
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Re: Sims 4 Expansion Pack not showing up on game

@knicole143 @flakez09
All your expansions, game packs and stuff packs go under one picture in Origin. Follow these steps:
- Go to the 'my games' tab in Origin.
- Hover over your 'The Sims 4'.
You'll see a little screen come up with an 'i' and a 'play/download/install' button.
- Click on the 'i', you'll be taken to a different screen.
- Scroll a bit down and there you'll see all your expansions, game packs and stuff packs.
Install the expansions through there. 

-----  

do not work for EA

 

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Message 7 of 22 (41,990 Views)
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Re: Sims 4 Expansion Pack not showing up on game

★ Novice

I'm having the exact same issue and I just cannot get it to work.. 

Message 8 of 22 (41,537 Views)
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Re: Sims 4 Expansion Pack not showing up on game

[ Edited ]
★ Novice

I'm having this problem too. I can't see any of my EPs in Origin. One works fine in game, the other is mysteriously unavailable even though I just bought it (and spent forever waiting for it to install).

 

ED: Good grief, I'm tired. I figured it out; all I did was quit and re-open Origin, and voila! 😂

Message 9 of 22 (36,125 Views)
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Re: Sims 4 Expansion Pack not showing up on game

★★ Newbie

When I hover over the game, there is no i. I am soooo confused :/

Message 10 of 22 (34,605 Views)
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