Sims 4 Expansion Pack Download Troubles

[sharkyy182]

I redeemed my code for the SIms 4 Island Living however it didn't download, and it still comes up as I need to buy it? I tried to re-redeem my code but it wouldn't let me...

Can anyone help me?

[jpkarlsen]

@sharkyy182 

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support