Sims 4 Error code 0e6d1221:df4e8dc:0000012d:912c9c10

[Klo8289]

I am unable to open Sims 4 or play it anymore, it started after i bought the get to work expansion during the sale. I already had the base game and the city living expansion installed previously. I'm running out of things to try and I have no idea why it would suddenly stop working.

I have already tried the following things:

• Updated video drivers
• Run in safe mode 
• Run in windowed mode
• Run update on the Sims 4
• Run repair on the SIms 4
• Disable "Orign in game" option in the properties.
• Run the 32 bit version
• Run the 64 bit version
• Delete the config.txt and options.ini and run so it will repopulate these files

Any other help you can offer would be much appreciated! 

[Klo8289 · Accepted solution]

@roberta591 That is just my boot drive. I have the game actually installed on my 1TB media drive, so I don't encounter issues from that with any other games from steam or origin. Never the less I did a clean install of my drivers from AMD and deleted the config and options.ini from the sims folder and the has game started again. Thank you for your help! I was just getting frustrated trying other peoples solutions to no avail. 

[roberta591]

@Klo8289  Does your computer have dual AMD Radeon HD 7900 cards?

[Klo8289]

No, I have a Single 7950 3Gb - twin frozr edition. URL for exact graphics card model specifics: https://www.newegg.com/Product/Product.aspx?Item=N82E16814127667

[roberta591]

@Klo8289  Did you try uninstalling GTW? First thing I notice is 256Gb with 67.3Gb free. The system partition is too small for the windows operating system for the casual user to manage. 67.3Gb free is also too small. The device driver appears twice in the dxdiag, like the device driver is loading twice and it looks like that may be confusing the game. You might try uninstalling the graphics driver and reinstall the driver.

[Klo8289 · Accepted solution]

@roberta591 That is just my boot drive. I have the game actually installed on my 1TB media drive, so I don't encounter issues from that with any other games from steam or origin. Never the less I did a clean install of my drivers from AMD and deleted the config and options.ini from the sims folder and the has game started again. Thank you for your help! I was just getting frustrated trying other peoples solutions to no avail.