Sims 4 Digital Deluxe crashing after update

[Merni17]

A couple of days ago I updated my Sims 4 and now it won't load the game. I have no modifications or anything like that. When I click Play it goes to my desktop for a moment and then opens Origin back up. I have tried since then to Repair the game and also check for other updates. Please HELP!

[puzzlezaddict]

@Merni17  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can get far enough to start a new save and play for a bit.  Let me know either way.

If the game doesn't load even after moving the Sims 4 folder, try disabling your antivirus, at least long enough to test.  Merely setting exceptions isn't always enough.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/