Sims 4 Create a Sim won't save

[Quzanne]

@crinrict but in CAS i create a sim either from the 'sim story' or from scratch.. and then when i place it into the game the sim reverts back to whatever outfit popped up when i first started. if i create a family sometimes one of the sims will be what i picked but the others revert back to the initial outfit/hair/accessories etc. i literally just got the game within the past week so i don't have mods or user created objects that would mess up the game. 

[crinrict]

@Quzanne Have you tried a game repair through Origin ?

Did it ever work ?

[5am1rah]

I’m having this same problem. Did you manage to resolve the issue ?? 

[puzzlezaddict]

@5am1rah  When you say you have the same issue, do you mean that your progress in Create a Sim isn't saved, or something else?  Please describe it in more detail.

And just to clarify, you can't actually save while in CAS; you have to go back to live mode first.

[AssassinGod42]

@puzzlezaddict I am having this issue. I create a sim using story and I edit the sim to look like me. When I move the sim into a house and start live mode the sim reverts back to it's original form. I tried to take screenshots for you but it wouldn't work with the game. If i go to another screen the game closes out.

[puzzlezaddict]

@AssassinGod42  Putting the game in windowed mode should avoid the issue of the game window closing when you try to switch screens.

Please also let me know whether you use mods and custom content, and if so, whether it helps to remove the entire Mods folder.