Sims 4 Crashing since Windows 11

[OxfordGirl]

Hi all,

I have a completely clean game, no mods, no CC, I have factory reset it, I have repaired it, and yet it it is still constantly crashing. I can't run it for more than about 20 minutes. It's started since installing Windows 11.

Anyone else having similar issues? I have been combing through other topics to try and resolve it without having to create a new one, but I'm coming up with nothing. I've attached my last crash file if that's of any help (as a word doc as it won't let me attached the TXT). I'm absolutely stumped. 

My graphics card driver is up to date, windows is up to date, game is up to date (and repaired). Completely stuck.

Any help appreciated!

[jpkarlsen]

@OxfordGirl 

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

[OxfordGirl]

Thank you @jpkarlsen Hopefully this helps! I'm so lost for what to do next.

[jpkarlsen]

@OxfordGirl 

Your Graphics Driver is very old. Please visit nvidia.com to upgrade it.

[OxfordGirl]

Thank you, I had checked it via my computer settings and asking it to check my drivers rather than going to nvidia - downloading it now! Hopefully this will sort it, I will keep you posted. Help very much appreciated, so thanks again.

[OxfordGirl]

@jpkarlsen I've updated the driver and it's still crashing, do you have any other ideas? Thanks again for your help so far

[jpkarlsen]

@OxfordGirl 

Please try to perform a clean boot and see if the game works better.
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Do not start anything but the game.

[OxfordGirl]

@jpkarlsen Still no joy! I can play for about 15-30 minutes as usual before it crashes.

[jpkarlsen]

@OxfordGirl 

Please use a tool such as hwinfo (google it) to monitor the temperature of CPU and GPU before the crash. The free edition is fine.

[OxfordGirl]

@jpkarlsen downloaded it, not sure what I’m looking for now that it’s loaded, what do I need to do?