Sims 4 Crashing since Origin Update

[Hannakm]

I've seen a few posts like this. This has been happening to me too. I've spoken to EA help twice and still nothing.

[baileybaileyy]

Did EA say they were going to release a patch to fix?

[puzzlezaddict]

@Hannakm and @baileybaileyy  If you're having trouble with your games, please start your own threads describing exactly what you're seeing, and any troubleshooting steps you've already tried that haven't worked.  Please also run a dxdiag (Windows) and attach it to a post:

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Or, if you happen to be on a Mac, please post in the Mac section:

https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac

and include the specs of your computer, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

[dankpanda135]

tysm it worked for me

[mitche90900]

omg I'm so frustrated with my game also! its never crashed before but now I cant play because it crashes when I try to load in a family or try to build on an empty lot. I have zero mods in my game and I've uninstalled the game 3x even reformatted my computer updated everything & it still keeps crashing. I don't know what else I can?

[puzzlezaddict]

@mitche90900  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[Darkholme11]

game is crashing to origin.

[puzzlezaddict]

@Darkholme11  Please do a clean uninstall and reinstall of Origin:

• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Clear Origin's cache.
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Origin from the list, and click Uninstall.
• When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders."  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
• Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

Once Origin is reinstalled, repair Sims 4: open your Origin game library, right-click on the Sims 4 icon, and select Repair.  Then try to play.

[Darkholme11]

This has been done once already. I've scoured the net for this issue and none have fixed it. Literally everything you can find like allowing through firewall, running as administrator, adding my games to my graphic cards AMD program. I've repaired, updated and changed settings in Origin. I just built this pc. It's beyond the requirements yet EA never addresses crucial issues. It took me over 8 hours to install my sims games. It would just freeze with downloading. Then installing took the same time. It got hung up. It shouldn't be this difficult for a top end pc to run, install or fix a game such as this. I've never used CC or Mods either. I've added origin and sims 4 as private and public access. Also set my compatibility mode too. But all I ever hear from EA is the same standard message. Uninstall and reinstall. Repair, repair and repair. Triple A games from this year from Steam? Those work wonderfully. Easy Peasy. This has been thee worst game since 1999. But yet the concept is so fun we simply can't stop trying to play it. It's depressing.

[Darkholme11]

My drivers are up to date. My windows is up to date. I'm literally stumped.