Re: Sims 4 Crashing on Startup - White Screen

by ItxChrissy
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Sims 4 Crashing on Startup - White Screen

★ Novice

Hi, I've been having issues with the sims 4 crashing instantly upon pressing play. It will usually pull up a white screen for a couple seconds and immediately close.
What I have attempted thus far:

Starting in windowed mode, starting without origin overlay, repairing/verifying game files, fresh install of origin client, origin cache has been cleared, running origin as admin, sims 4 cache has been cleared, fresh install of base game, and restarting computer.

My graphics drivers are up to date and all other drivers are up to date as far as I know. I do not have any mods or custom content installed. I have attached the DxDiag.

 

Not sure where to go from here, any suggestions would be greatly appreciated.

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Accepted Solution

Re: Sims 4 Crashing on Startup - White Screen

[ Edited ]
Hero

@zoestertoasterr Are you using Afterburner and/or Riva Tuner ?

They seem to have a conflict with Sims 4 currently. Try turning it off while you play

BTW, thanks for the thorough report and describing what you've tried. Wish everyone would make a report like that.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Re: Sims 4 Crashing on Startup - White Screen

[ Edited ]
Hero

@zoestertoasterr Are you using Afterburner and/or Riva Tuner ?

They seem to have a conflict with Sims 4 currently. Try turning it off while you play

BTW, thanks for the thorough report and describing what you've tried. Wish everyone would make a report like that.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 5 (1,462 Views)

Re: Sims 4 Crashing on Startup - White Screen

★ Novice
@crinrict It definitely is an issue with Afterburner and Riva tuner, I do use both! The game runs perfectly fine when they are turned off. Hopefully this gets fixed, thanks for the help! Standard smile
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Re: Sims 4 Crashing on Startup - White Screen

Hero
@zoestertoasterr Glad to hear you solved it. Not sure who needs to fix this. Probably needs to be a joint fix or something :D

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


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Re: Sims 4 Crashing on Startup - White Screen

★★★ Novice

im having the same problem , can u help please ?

 

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