Sims 4 Crashing on First Click

[imclark27]

So, I've been playing the Sims 4 with NO MODS for years now, and all of a sudden, whenever i start up the game, it boots fine; but, whenever I click the large play button to resume my games, the game completely crashes. I've tried everything to try and fix this, please help.

[puzzlezaddict · Accepted solution]

@imclark27  If you have RivaTuner Statistics Server or MSI Afterburner, disable it while you play.  (You could try updating it instead; that's worked for some people.)

Otherwise, or if that doesn't help, please reinstall DirectX 9:

https://www.microsoft.com/en-US/download/details.aspx?id=8109

You don't have to uninstall it; just run the installer and it should repair.

[puzzlezaddict]

@imclark27  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[imclark27]

Here it is.

[puzzlezaddict · Accepted solution]

@imclark27  If you have RivaTuner Statistics Server or MSI Afterburner, disable it while you play.  (You could try updating it instead; that's worked for some people.)

Otherwise, or if that doesn't help, please reinstall DirectX 9:

https://www.microsoft.com/en-US/download/details.aspx?id=8109

You don't have to uninstall it; just run the installer and it should repair.

[imclark27]

How would i disable MSI Afterburners for the Sims?

[imclark27]

Also, I couldn't figure out how to disable MSI from the sims, so I just looked at some specific settings and changed them, as well as installing DirectX like you said, and i tried to start the sims, and it is working properly now, so i'm assuming installing directX worked so thank you!!