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Re: Sims 4 Crashes on new laptop but not older laptop...

by WootCandy
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Original Post

Sims 4 Crashes on new laptop but not older laptop...

★★★★ Novice

So I have two laptops one older one newer...

The sims 3 and 9 of the expansion packs, as well as other games and the sims 4 all play flawlessly on the older laptop but the sims 4 keeps crashing on my new laptop... I can play it on my older laptop but why is it crashing on the new one...? is anyone else having the issue and does anyone have solutions?

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Re: Sims 4 Crashes on new laptop but not older laptop...

Hero (Retired)

Need DXDiag and Crash Log if possible.

 

First guess would be your Graphics Drivers on your new one need updated from either Intel, AMD or nVidia.

 

System Specs :

Start -> type: DXDiag -> Save Information  www.pastebin.com

More detailed description = http://answers.ea.com/t5/Titanfall/PC-Graphic-performance-issues-in-Titanfall-here-s-how-to-help-us/...

 ------------------------------------------------------------------------------------------------------------------------

Windows Error :

Start -> type "Reliability" -> View Reliability History -> Find Crash -> Right Click -> View Technical Details

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