Sims 4 Clean boot help

[EmbraTheToller]

https://pastebin.com/TYdj4b5y

DxDiag ^^^^

Hi.
Since I got my new laptop, an Asus from the Republic of Gamers series, I've had troubles with sims 4.

After I installed it, it worked like one time. After that it kept crashing on start up. Didn't matter what I did, removing mods, repair the game etc. Reinstalling it didn't work either.
So I decided to do a clean boot.

Afterwards it worked like magic! Everything was tiptop, up until I noticed that I couldn't change ANY settings. None. The window came up, and it was empty. One link was visible. "Graphics", but nothing happened when I clicked it. So I decided to remove the clean boot (enable everything again) which of course, made it stop working. So I started to disable everything, but enabled one half of the list, still didn't work. Noticed I had McAfee installed (and yes, this is important) so decided to uninstall that stuff because I already have an antivirus program (Norton). Tried starting the game after a restart of the computer. Another crash. Tried again with the whole clean boot stuff. Nothing. Didn't matter if I had it enabled or disabled. Nothing was working. 

So then I decided to contact EA directly, chat with someone there. Fixed everything, came to the chat window. Turns out I couldn't even write anything. The chat field, where you write back, didn't even come up. So I couldn't say anything to them, not even a goodbye. Tried reloading the window, but nope. Didn't work. So this is my last resort. Please help me.

Thank you
Ember

[jpkarlsen · Accepted solution]

You should also try to remove your Mods and CC if you have any and see if it works then. If so you can start adding them back a little at a time while testing the game until you have found what is broken.

[jpkarlsen]

You have Sonic Studio 2 installed which is known to cause crashes in games. Please uninstall It.

There should be a version 3 available that might work better. But since it is * anyway (my opinion) I would forget about it.

[EmbraTheToller]

How do I uninstall it? Went to the typical place (windows 10, apps and then uninstall programs) It wouldn't let me.

[EmbraTheToller]

Managed to fix it. Thanks! Now to the next problem. The options menu shows nothing but "graphics".

https://snag.gy/5RDmuH.jpg

[jpkarlsen]

Try to repair the game. Rightclick the game in Origin and select Repair.

[jpkarlsen · Accepted solution]

You should also try to remove your Mods and CC if you have any and see if it works then. If so you can start adding them back a little at a time while testing the game until you have found what is broken.

[EmbraTheToller]

I tried repairing multiple times before, but am trying again to see if it helps now that Sonic Studio is gone. Gonna check with the mods too, but when I played during the "working time" it all seemed fine. But, better to be safe than sorry, of course! I'll come back if it doesn't work, otherwise, I will say a big thank you, Jpkarlsen. I appreciate your help!

[Brishalia]

Mine id doing the same thing, but when you clean reboot you laptop do you loose sims 4

[EA_Darko]

Hey @Brishalia clean booting your system will not result in any loss of Sims 4 content. 

If you reinstall the OS then you would need to ensure that you have backed up any Sims 4 saves but you would not lose your Sims 4 or any packs you own.

If having an issue then let u know and we will do what we can to assist.

Darko