Are you using custom content or mods in your game ? If so, have you tried removing those ?
A lot of custom content/mods is outdated and needs updating.
Try removing everything and see if it then works.
If it does, narrow down which one it could be: Use the 50/50 method: http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content
If you are not using mods/cc, could you start a new save for testing purposes to see if that has the same issue ?
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.