Sims 4 - Can't get online. Offline only - "could not connect" *UPD

[faufau67]

Same problem

[CrazyMammoth]

i as well cant connect been down since pool update some1 please help

[Deja014]

What did you remove?

Please help with this.

[Diamond_Llama]

I have been unable to connect to the servers since about Saturday 4 July. Prior to that I had been able to download creations off the gallery and use them in my game. I have not installed any programs or made any changes, what is the problem?

[DanTeal979]

I'm having this problem too! I've disabled my firewall and protection--still nothing! Origin says I'm online, but when I play the Demo, it says "Cannot Connect" and no matter how many times I click "Try Again", it still doesn't connect! I've been playing it for a week now, and up until yesterday, it was fine. Now it's acting up. I've moved from my room (where the signal is poor) to my dad's home office (where the wifi signal is greatest), still nothing!

[crinrict]

Could you try deleting your cache files

• http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/
• http://sims4.crinrict.com/en/2014/09/delete-cache-files/