Re: Sims 4 CAS demo crashing

by EA_Nils
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Original Post

Sims 4 CAS demo crashing

★★★ Novice

So I have downloaded The Sims 4 CAS Demo and I click play, It then proceeds to load then stops working with windows not giving me an anwser why. All I would like to know is why and how to stop it from doing so. Thank you for your time.

Message 1 of 9 (1,005 Views)

Re: Sims 4 CAS demo crashing

★★★ Newbie

Right click on CAS demo in origin, go to game properties and check disable origin in game.

Message 2 of 9 (992 Views)

Re: Sims 4 CAS demo crashing

★★★ Novice

Ok, so ive tried what you said and it didnt work so, can I not use my laptop for TheSims4 CAS demo? Windows is still not answering to what the solution is to it crashing, thx for trying though I appreciate your effort in trying to help me with my situation.:manvery-happy:

 

 

Message 3 of 9 (911 Views)

Re: Sims 4 CAS demo crashing

Community Manager

@TheBlueCreeper12 Hi,

 

I have moved your thread to The Sims 4, check out the sticky here first: http://answers.ea.com/t5/The-Sims-4/READ-FIRST-Sims-4-CAS-Demo-TECHNICAL-DIFFICULTIES/td-p/3111318

 

Cheers,

Nils

Message 4 of 9 (897 Views)

Re: Sims 4 CAS demo crashing

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 5 of 9 (885 Views)

Re: Sims 4 CAS demo crashing

[ Edited ]
★★★ Novice

Ok, Crinrict I think I did this right:

 

file:///C:/Users/Madison/Desktop/DxDiag%20-%20Copy.txt

Message 6 of 9 (870 Views)

Re: Sims 4 CAS demo crashing

Hero

You need to open the file and c/p it to http://pastebin.com/ and then post the link here. I can't access a file on your computer.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 9 (865 Views)

Re: Sims 4 CAS demo crashing

★★★ Novice
Message 8 of 9 (860 Views)

Re: Sims 4 CAS demo crashing

Community Manager

@TheBlueCreeper12 Hi,

 

Unfortunately the graphic chip included with your computer does not meet the minimum specifications to the Sims 4.

 

Sorry,

Nils

Message 9 of 9 (854 Views)