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Sims 4 Black screen on startup

by GinFriend
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Original Post

Sims 4 Black screen on startup

★★★★ Newbie

My sims 4 loading screen is black. It isn't loading. I've tried restarting my computer. I don't want to uninstall the game because I'm afraid that I will loose all my contents.

Message 1 of 3 (350 Views)

Re: Sims 4 Black screen on startup

Hero

Hi @GinFriend

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

 

Uninstalling won't make you loose your content. You can backup everything to be on the safe side: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

 

That said, I wouldn't go through that just now. Let's do some troubleshooting first.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 2 of 3 (343 Views)

Re: Sims 4 Black screen on startup

★★★★ Newbie
I didn't know that I was going to get a reply for this. I uninstalled it a couple of minutes ago and I'm downloading it again.
Message 3 of 3 (334 Views)
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