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Re: Sims 4 Black screen on startup

by GinFriend

Original Post

Sims 4 Black screen on startup

★★★★ Newbie

My sims 4 loading screen is black. It isn't loading. I've tried restarting my computer. I don't want to uninstall the game because I'm afraid that I will loose all my contents.

Message 1 of 3 (351 Views)

Re: Sims 4 Black screen on startup


Hi @GinFriend


Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here:

You can attach the txt file to your post directly.



Uninstalling won't make you loose your content. You can backup everything to be on the safe side:


That said, I wouldn't go through that just now. Let's do some troubleshooting first.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

Important Threads

Message 2 of 3 (344 Views)

Re: Sims 4 Black screen on startup

★★★★ Newbie
I didn't know that I was going to get a reply for this. I uninstalled it a couple of minutes ago and I'm downloading it again.
Message 3 of 3 (335 Views)

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