August 2021
Ok! I will do that as soon as I'm done with some university course work, thanks
August 2021
It did crash again, is there something wrong with my system perhaps? Or maybe origin? As the crash for both seems to be the path of the game. Here is the reliability monitor:
Source
The Sims™ 4
Summary
Stopped working
Date
8/27/2021 6:02 PM
Status
Report sent
Description
Faulting Application Path: D:\Origin\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.78.58.1030
Application Timestamp: 610491bc
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.200.0.524
Fault Module Timestamp: 6104917e
Exception Code: c0000005
Exception Offset: 00000000005ced87
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a99a
Additional Information 2: a99a69225cee25add0d560383ebf78f4
Additional Information 3: ec0c
Additional Information 4: ec0c6e16b3fc537113c1680b4355a589
Extra information about the problem
Bucket ID: 95ef06044c7ce6aca335dc84e312b5ff (1384254923789743615)
August 2021
@LittleGraveRaven This kind of crash is usually due to some kind of problem with Sims 4, not a system-wide issue. One possible problem is having your game installed on an external drive. While that would normally be fine, it does add a few complicating factors: you could have a bad cable or a bad port on your PC, or the drive itself could be defective. Or, frankly, the data transfer speeds might not be keeping up with the game's demands.
The first thing to try is to connect your external SSD to a different port on your computer. Please make sure you're using a USB 3.0 port, not a USB 2: the connecters for each are compatible with ports for the other, but USB 3 has much faster data transfer speeds. If you're already using a USB 3 port, switch to a different one. Your computer's manual should show you where to find the proper ports, but the easiest way to tell is that the internal plastic bit in a USB 3 port is blue.
If that doesn't help, please do a clean uninstall of Sims 4 and reinstall it on your internal drive. If Origin is on your external, clean uninstall that as well; if it's internal, you can skip that part. You can use your main Windows account. Start by uninstalling Sims 4:
Next, uninstall Origin:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." When it's reinstalled, download Sims 4; you can just download the base game, to save time, if you want.
Restart after installing and before playing, and allow the game to create a(nother) new user folder rather than reusing your existing one.
August 2021
Ok I will do that and see, I'm sorry this is being so difficult. I only moved the sims to an external device because I thought that may help. I'll move around the ports or put it back, I will mess around and see if that fixes it. Thanks!
August 2021
I was actually able to play for longer than usual, the thing that crashed it this time was moving a room instead of the roof. Progress?😅
August 2021
@LittleGraveRaven Had you clean uninstalled and reinstalled the game when it crashed? If not, it's still worth trying.
August 2021
I decided to forgo the external drive, too many variables to go wrong. I did the clean uninstall and install and followed your instructions. It crashes when touching fences and wall paper/paint now. I haven't been able to play long enough to see if anything in live mode does it though.
August 2021
@LittleGraveRaven I'd like to see a crash dump from Sims 4. It might not have any more information than the dxdiag, but it's worth checking anyway. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.
If there is no Sims 4 .dmp file, you can enable them:
During all of this, please continue to use a clean Sims 4 user folder (no added content at all), and please play a new save in Willow Creek, just so that there aren't any complicating factors.
September 2021
I did a clean install, and now the crash happens due to fences and much more rarely roofs. Does that change things?