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Sims 4 Black Screen Crash

by LittleGraveRaven
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Original Post

Accepted Solution

Sims 4 Black Screen Crash

[ Edited ]
★★★★★ Novice

 

I have contacted EA, I have done compatibility mode to clean boot for this game. I have contacted person after person, repaired the game, updated it and still it crashes! I know its not my system, I update my drivers as much as possible and always check for updates. The crash is random but consistent, touch the roof too much boom black screen back to Origin. I touch a fence, go 3x speed, queue up an action, it will crash. Its not all the time either, I can speed up to sleep but sometimes if I pause to queue up the toilet it will crash when returning to 3x speed. This all started back in June, before the major update.

Please help, I really want to use the game again. I have not been able to play since this crash began due to only being able to play 5 minute increments.
I don't know what files would be needed to figure this out so I will send any game files like crash reports and such if asked.

Things I have Tried (Just to help with suggestions):

Clear Origin Cache,

Clear EA Cache,

Clean Install,

Clean Boot,

Entire wipe of my system,

Driver Updates, and

Compatibility mode.

Message 1 of 27 (652 Views)

Accepted Solution

Re: Sims 4 Black Screen Crash

[ Edited ]
★★★★★ Novice

Turned off cpu cores, 4 out of 12 cores on. Works like a dream again.

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Message 27 of 27 (105 Views)

All Replies

Re: Sims 4 Black Screen Crash

@LittleGraveRaven  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 27 (623 Views)

Re: Sims 4 Black Screen Crash

★★★★★ Novice

Ok!

Message 3 of 27 (595 Views)

Re: Sims 4 Black Screen Crash

@LittleGraveRaven  Try playing in fullscreen and enabling vertical sync within the game's graphics options.  I believe the setting should stick right away, but just in case, enable v-sync, quit, reload the game, and then play.

 

If you get another crash, please try all of these, together:

 

  • Undo any compatibility mode you've set
  • Remove the Sims 4 folder in Documents\Electronic Arts
  • Clean boot your PC, and go through the Task Manager's background processes list shutting down anything that doesn't need to be running, including any Asus software
  • Load the game, enable v-sync, and quit
  • Start a new save in Willow Creek and see how it runs

Please also confirm that your in-game framerates are locked to 60.  Bring up the cheats console (crtl-shift-C) and enter "fps on" without quotes, and a number will appear in the lower left corner, over the UI.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 27 (585 Views)

Re: Sims 4 Black Screen Crash

★★★★★ Novice

I did that and I still get crashes :/.

Message 5 of 27 (562 Views)

Re: Sims 4 Black Screen Crash

@LittleGraveRaven  Please check for any new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

 

For any errors in the last two days that mention Origin or Sims 4, or any that happened at the same time as a crash, click "View technical details," then copy the information and paste it into a reply here.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

 

If you don't see any related errors, that's useful information too.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 27 (550 Views)

Re: Sims 4 Black Screen Crash

★★★★★ Novice

Thank you for helping with this, I really appreciate it. I have one crash from 8/21 at 6:18:

Source
The Sims™ 4

Summary
Stopped working

Date
‎8/‎21/‎2021 6:18 PM

Status
Report sent

Description
Faulting Application Path: D:\Origin\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.77.146.1030
Application Timestamp: 60f8d0cc
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.200.0.521
Fault Module Timestamp: 60f8d0ae
Exception Code: c0000005
Exception Offset: 00000000005cee1d
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a99a
Additional Information 2: a99a69225cee25add0d560383ebf78f4
Additional Information 3: a472
Additional Information 4: a4728f0f56d56b114bb30a62bb592172

Extra information about the problem
Bucket ID: 61bf789f26ae1b1f21dc316d0dec3db3 (1286957937975901619)

And if it helps, another from the 19th at around 10:

Source
The Sims™ 4

Summary
Stopped working

Date
‎8/‎19/‎2021 10:33 PM

Status
Report sent

Description
Faulting Application Path: D:\Origin\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.77.146.1030
Application Timestamp: 60f8d0cc
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.200.0.521
Fault Module Timestamp: 60f8d0ae
Exception Code: c0000005
Exception Offset: 00000000005d81ff
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 46a5
Additional Information 2: 46a5960a26490371c2a6c922190e9fd0
Additional Information 3: 36c6
Additional Information 4: 36c665844409ef7823038a62618ae0ca

Extra information about the problem
Bucket ID: 19c2102d6888ccbe84ec2cc6fac4fe90 (1507629208384634512)

 

Message 7 of 27 (519 Views)

Re: Sims 4 Black Screen Crash

@LittleGraveRaven  Please do a clean uninstall of the graphics driver, and instead of reinstalling the newest optional driver from AMD, use the recommended (WHQL) one dated June 29:

 

https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-...

 

Instructions for a clean uninstall and reinstall are here:

 

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstall...

 

When you test, please use another clean Sims 4 folder, just to be thorough.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 27 (504 Views)

Re: Sims 4 Black Screen Crash

★★★★★ Novice

I uninstalled Sims, did the clean uninstall and reinstall and it still does the crashes :/. I did it twice to be sure, deleting the files and the second time deleting the game all together and nothing.

I don't understand why it isn't cooperating, I'm really worried at this point.

Message 9 of 27 (461 Views)

Re: Sims 4 Black Screen Crash

@LittleGraveRaven  Please try playing in a new admin Windows account.  The username should contain only letters and numbers, no special characters, accents, etc.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into Origin and shouldn't need to redownload anything.

 

If you get another crash, please post another dxdiag and any Reliability Monitor entries from the time of the crash.  The errors might be the same as before, but it's better to check.  And please let me know if the Reliability Monitor doesn't have any relevant errors: that's useful info as well.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 10 of 27 (444 Views)
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