Sims 4 Activation Error [ Edited ]

[waekend]

i recently sent my laptop to HP to be fixed and it resulted in a factory reset of my entire laptop. i had the sims 4 premium edition downloaded onto my laptop and it worked perfectly fine, but when i went to re download it and play it i kept getting the error in the picture. my internet connection is fine. i got fed up with trying to make it work and just played on my desktop but i would like to play my game i paid $70 for on my laptop also.

[EA_Kristi · Accepted solution]

@waekend Ok, in that case there is more then likely an issue with Origin. Please try the steps in the order below:

1. Manually uninstall Origin
2. Run CCleaner
3. Restart your router/modem and do a Clean Boot
4. Make sure that your UAC is enabled and set to notify
5. Download the latest version of Origin and install the client - make sure to run the setup file with Admin rights
6. Add firewall/antivirus exceptions for Origin and open the needed ports
7. When starting Origin, please make sure to run it as Administrator

Let us know how you get on!

[EA_Kristi]

@waekend 

Could you please try adding firewall/antivirus exception for ActivationUI.exe?The file can be found in the following locations in a default installation:

Sims 4: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core

Let us know how you get on!

[waekend]

i cant seem to find any sims 4 files, i did an entire pc search

[EA_Kristi · Accepted solution]

@waekend Ok, in that case there is more then likely an issue with Origin. Please try the steps in the order below:

1. Manually uninstall Origin
2. Run CCleaner
3. Restart your router/modem and do a Clean Boot
4. Make sure that your UAC is enabled and set to notify
5. Download the latest version of Origin and install the client - make sure to run the setup file with Admin rights
6. Add firewall/antivirus exceptions for Origin and open the needed ports
7. When starting Origin, please make sure to run it as Administrator

Let us know how you get on!

[EA_Lanna]

Closing thread following a necro. Please feel free to create a new thread if you are experiencing a similar issue on this. Thanks.