Help us improve Answers HQ! Take Survey No, Thanks

Sims 3

by OnnaBanker
Reply

Original Post

Sims 3

★★★★ Newbie

I'd click on my launcher, everything is blank exept for the play button and the options like downloads, installed content etc. But when I click the play button, it goes to a black screen, It stays that way for about a minute or two then words appear saying "Windows can not load this screen saver" or something like that. I've restarted my computer, but after I do that the same thing happens. Hope someone can help :P

Message 1 of 2 (51 Views)

Re: Sims 3

Community Manager

Hi @OnnaBanker,

 

Welcome to Answers HQ!

 

Let's try to find out what's happening with your The Sims 3 game. Could you tell us if you installed your game through Origin or using a DVD?

 

Also, could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.

 

Thanks!

-Mai

Message 2 of 2 (33 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help