May
I did not receive a confirmation email but in order history I see the purchase that I made for the sims pack. Do you know how I could access the sims 3 world bundles I bought?
May
The same thing is happening to me! There was no confirmation email sent and on the EA app it says that I own the games, however I cannot install them!
May
@Laisnil and @maclukejane What content did you buy that's now missing? Did you buy any content at the same time that does work properly?
May
May
@Diana2214 Same question: what content did you buy that's missing?
June
I've tried this and it tells me the code has already been redeemed and in the store page it shows that I don't own the world.
June - last edited June
@Xyn0va Did you also check your purchase history? Please do so: click Store > My Store Account > Purchase History, and have a look. The purchases should be listed in reverse chronological order.
If this doesn't help, please let me know which world you bought and where and when you purchased it.
June
Yes I've checked my purchase history and its not there. I purchases Roaring Heights on EA play. I used the code they gave me in my email receipt on the sims 3.com and it comes up as already used but the world is no where to be seen on my account.
June
June
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