Re: Sims 3 worlds bought through the EA App won't show up in game

by Xyn0va
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Original Post

Re: Sims 3 worlds bought through the EA App won't show up in game

★★★ Newbie

I did not receive a confirmation email but in order history I see the purchase that I made for the sims pack. Do you know how I could access the sims 3 world bundles I bought?

Message 20 of 266 (5,621 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

★★★★★ Newbie

The same thing is happening to me! There was no confirmation email sent and on the EA app it says that I own the games, however I cannot install them! 

Message 21 of 266 (5,612 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

@Laisnil and @maclukejane  What content did you buy that's now missing?  Did you buy any content at the same time that does work properly?

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 22 of 266 (5,582 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

★★ Novice
@maclukejane Yeah I’m having the same problem and the EA Help is not helping either at all.
Message 23 of 266 (5,534 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

@Diana2214  Same question: what content did you buy that's missing?

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 24 of 266 (5,540 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

★★ Novice

I've tried this and it tells me the code has already been redeemed and in the store page it shows that I don't own the world.

Message 25 of 266 (5,522 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

[ Edited ]

@Xyn0va  Did you also check your purchase history?  Please do so: click Store > My Store Account > Purchase History, and have a look.  The purchases should be listed in reverse chronological order.

 

If this doesn't help, please let me know which world you bought and where and when you purchased it.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 26 of 266 (5,503 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

★★ Novice

Yes I've checked my purchase history and its not there. I purchases Roaring Heights on EA play. I used the code they gave me in my email receipt on the sims 3.com and it comes up as already used but the world is no where to be seen on my account.

Message 27 of 266 (2,103 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

★★ Novice
@puzzlezaddict Hidden springs and Dragon Vally and the worlds say they are in my contents for the sims 3 but I cannot download them nor play with them.
Message 28 of 266 (2,080 Views)

Re: Sims 3 worlds bought through the EA App won't show up in game

★★ Novice
@Diana2214 I bought them on the Ea app and they are not in my store accounts purchase history
Message 29 of 266 (1,918 Views)
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