@IsmaEasyy Is the game recognizing the video card? You may have to edit the .sgr files. In the user data there is a file DeviceConfig. Lookfor a line that looks like:
Name (driver): NVIDIA GeForce GTX 960
Name (database): NVIDIA GeForce GTX 960 [Found: 0, Matched: 0]
This means my GTX 960 is not in the game database and the gpu needs to be added.
@Fuchie If you'd like to play through Origin, then you can do that without involving Steam at all. Like I mentioned, you'll need to clean your computer's registry after uninstalling the Steam version, but it's not complicated as long as you know what you're looking for. This is completely different than launching the game through Origin with your Origin and Steam accounts linked, which sometimes doesn't work even for newer games that are still being supported.
If you can't run the Origin version either, please create a new admin Windows account and try to launch the game through that. You don't need to reinstall anything a second time.
@IsmaEasyy It's never been necessary to add a graphics card to the game's database, at least not in Windows. I can help you with that if I get the card's device ID. But first, please run a dxdiag and attach it to a post.
By the way, you're the second person to report Sims 3 doesn't run on a 12th-gen Intel CPU, so it might not be your system at all. But it's a small sample size.
@IsmaEasyy If you haven't already, one thing to try is to uninstall and reinstall VC++ 2005. Even though Origin should have installed it properly along with any other runtimes Sims 3 uses that your computer didn't already have, but sometimes one or another needs to be reinstalled.
Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on the 2005 version, and uninstall. (Don't touch the versions from any other year.) You can download a new copy from Microsoft:
You only need the x86 version, not the others. Restart when you're done.
However, this may well be an incompatibility between your CPU and Sims 3 (or its DRM, possibly). If that's the case, there's no way for you to address it yourself; you'll need to wait for a fix from one of the involved companies. Either way, I'll keep you updated.
December - last edited December
I saw that another person had the same issue with an Alder Lake processor I have the feeling that this is the issue and that it will be really complicated to solve it without EA support... I have an I5 12600k + 16 GO DDR4 + 2 SSDs + a RTX 3060TI.
@roberta591 It was already ticked.
@puzzlezaddictI removed the Steam version, reeinstalled everything on Origin, I still have the same issue. I also tried to create a new admin account & launch the game, same thing
@Fuchie Thanks for testing and reporting back, and yes, another player with an Alder Lake CPU has the same issue. I've flagged the two threads and hopefully something will come of it, and yes, it does look like an issue that will need to be solved on the EA end, or possibly the Intel end, depending on what exactly the problem turns out to be.