Sims 3 won't open: Alder Lake (Intel 12th-gen) CPU

by Fuchie
Reply

Original Post

Re: The Sims 3 Launcher not working

★★★★ Novice
@roberta591
Basicly this is what Event Viewer shows me.

Faulting application name: TS3.exe, version: 0.2.0.32, time stamp: 0x568d4bac
Faulting module name: TS3.exe, version: 0.2.0.32, time stamp: 0x568d4bac
Exception code: 0xc0000094
Fault offset: 0x005511f2
Faulting process id: 0x5624
Faulting application start time: 0x01d7ea093f0ac59b
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3.exe
Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3.exe
Report Id: ffde230a-067e-4819-b9d1-b6aa267e5fac
Faulting package full name:
Faulting package-relative application ID:


Event ID 1000



- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2021-12-05T18:52:28.0138820Z

EventRecordID 1305

Correlation

- Execution

[ ProcessID] 16164
[ ThreadID] 0

Channel Application

Computer Asus-Isma

Security


- EventData

TS3.exe
0.2.0.32
568d4bac
TS3.exe
0.2.0.32
568d4bac
c0000094
005511f2
5624
01d7ea093f0ac59b
C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3.exe
C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3.exe
ffde230a-067e-4819-b9d1-b6aa267e5fac

Message 11 of 469 (3,166 Views)

Re: The Sims 3 Launcher not working

@IsmaEasyy Is the game recognizing the video card? You may have to edit the .sgr files. In the user data there is a file DeviceConfig. Lookfor a line that looks like:

Name (driver): NVIDIA GeForce GTX 960
Name (database): NVIDIA GeForce GTX 960 [Found: 0, Matched: 0]

This means my GTX 960 is not in the game database and the gpu needs to be added.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.

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Message 12 of 469 (3,156 Views)

Re: The Sims 3 Launcher not working

★★★★ Novice
@roberta591 you are right. my GPU is not in the GraphicCards .sgr file. How do I add my RTX 2070 Super in it ?
Message 13 of 469 (3,150 Views)

Re: Sims 3 crashing after launcher

@Fuchie  If you'd like to play through Origin, then you can do that without involving Steam at all.  Like I mentioned, you'll need to clean your computer's registry after uninstalling the Steam version, but it's not complicated as long as you know what you're looking for.  This is completely different than launching the game through Origin with your Origin and Steam accounts linked, which sometimes doesn't work even for newer games that are still being supported.

 

If you can't run the Origin version either, please create a new admin Windows account and try to launch the game through that.  You don't need to reinstall anything a second time.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 14 of 469 (3,124 Views)

Re: The Sims 3 Launcher not working

@IsmaEasyy  It's never been necessary to add a graphics card to the game's database, at least not in Windows.  I can help you with that if I get the card's device ID.  But first, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

By the way, you're the second person to report Sims 3 doesn't run on a 12th-gen Intel CPU, so it might not be your system at all.  But it's a small sample size.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 15 of 469 (3,113 Views)

Re: The Sims 3 Launcher not working

@IsmaEasyy Here is a link on how to add a new gpu to Sims 3 - Sims 3 add GPU   It's not as complicated as it looks - I recommend creating a backup before you begin.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.

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Message 16 of 469 (3,107 Views)

Re: The Sims 3 Launcher not working

★★★★ Novice

There you go @puzzlezaddict   and I`m Gonna try to add my graphic cards in the sgr file @roberta591 

Message 17 of 469 (3,067 Views)

Re: The Sims 3 Launcher not working

@IsmaEasyy  If you haven't already, one thing to try is to uninstall and reinstall VC++ 2005.  Even though Origin should have installed it properly along with any other runtimes Sims 3 uses that your computer didn't already have, but sometimes one or another needs to be reinstalled.

 

Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on the 2005 version, and uninstall.  (Don't touch the versions from any other year.)  You can download a new copy from Microsoft:

 

https://www.microsoft.com/en-us/download/details.aspx?id=26347

 

You only need the x86 version, not the others.  Restart when you're done.

 

However, this may well be an incompatibility between your CPU and Sims 3 (or its DRM, possibly).  If that's the case, there's no way for you to address it yourself; you'll need to wait for a fix from one of the involved companies.  Either way, I'll keep you updated.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 18 of 469 (3,033 Views)

Re: Sims 3 crashing after launcher

[ Edited ]
★★★★★ Novice

Hi,

 

I saw that another person had the same issue with an Alder Lake processor Frown I have the feeling that this is the issue and that it will be really complicated to solve it without EA support... I have an I5 12600k + 16 GO DDR4 + 2 SSDs + a RTX 3060TI.

 

@roberta591 It was already ticked.

 

@puzzlezaddictI removed the Steam version, reeinstalled everything on Origin, I still have the same issue. I also tried to create a new admin account & launch the game, same thing Frown 

 

Thanks.

Message 19 of 469 (3,057 Views)

Re: Sims 3 crashing after launcher

@Fuchie  Thanks for testing and reporting back, and yes, another player with an Alder Lake CPU has the same issue.  I've flagged the two threads and hopefully something will come of it, and yes, it does look like an issue that will need to be solved on the EA end, or possibly the Intel end, depending on what exactly the problem turns out to be.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 20 of 469 (3,055 Views)
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