Re: Sims 3 launcher wont start

by uli_simsy
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Original Post

Re: Sims 3 launcher wont start

★★ Novice
@puzzlezaddict Thank you so much! Yes, looks like that was the problem. My game is running without any problems now. Thanks a lot!
Message 311 of 316 (282 Views)

Re: Sims 3 launcher wont start

★★★ Novice

Hello, everyone!

I built gaming pc with Intel 12th gen CPU and I tried running @LazyDuchess 's patch and using Process Lasso method but neither helped me to make the game run. Even TS3Launcher doesn't appear for me. No The Sims 3 folder is being generated in Electronic Arts folder. I attached DxDiag to this post. 

I am quite lost trying to figure out what to do at this point. I am able to run much more demanding and modern games on ultra settings without any problems.

 

Message 312 of 316 (257 Views)

Re: Sims 3 launcher wont start

@uli_simsy  If the launcher won't open and you don't see a Sims 3 user folder, you're not getting far enough to run into the issue with 12th-gen Intel processors.  Not that you wouldn't have that issue anyway, it's just that it only shows up once you press Play in the launcher.

 

Anyway, have you ever had two EA/Origin accounts merged?  An improperly-done merge is one reason you wouldn't be able to even open the launcher.

 

If you've never had accounts merged, please look for related errors in the Reliability Monitor; your dxdiag is full of Windows update errors and doesn't list anything about Sims 3.  Hit Windows key-R and enter "perfmon /rel" without quotes, then look for any errors that mention Sims 3 or Origin, or any that happened at exactly the same time as you tried to launch the game.  For any you find, right-click on the error name and select "View technical details," then copy the info and paste it into a reply.

 

If you don't see any relevant errors, let me know; that's useful information too.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 313 of 316 (213 Views)

Re: Sims 3 launcher wont start

★★★ Novice

@puzzlezaddict Thank you so much for your response! I really appreciate your technical insight because it is my first Windows device in very long time. I did merge two accounts at some point with help of EA support agent, however, I am currently able to play The Sims 3 on device (MacBook Pro) other than my gaming pc. For this reason, I am not 100% sure that the issue is in the incorrect merging of the accounts.

I also accessed Reliability Monitor as you suggested and there was no mention of Origin and/or TS3. I also didn't find anything suspicious happening at the time of the attempted launch. I attempted to launch The Sims 3 while in Reliability Monitor and it didn't show any new errors.

Message 314 of 316 (202 Views)

Re: Sims 3 launcher wont start

@uli_simsy  The launcher not opening at all combined with no related errors in a dxdiag or in the Reliability Monitor are as close to proof as you can get, from the user end at least, that this is an account merge issue.  The Mac versions of Sims 3 don't have the same DRM as the Windows/Origin version, so I'm not surprised at all that you can play on your Mac.

 

You'll need to contact EA customer support to get this fixed.  I'd particularly recommend EA Help on Twitter during U.S. business hours; you can try EA Help on Facebook if you prefer.  If you don't get anywhere with support, let me know, and I'll ask someone else to look over your posts.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 315 of 316 (184 Views)

Re: Sims 3 launcher wont start

★★★ Novice

@puzzlezaddict I was finally able to discuss the issue with people from EA Help on Twitter and we couldn't find anything wrong with my computer. They didn't find any issues caused by account merging and basically everything looks correct.

I was about to give up on trying to make The Sims 3 Launcher in Origin appear until I accidentally pressed on The Sims 3 icon in EA Desktop app and IT WORKED. The Sims 3 Launcher appeared and with LazyDuchess's patch I was able to launch the game. I have no idea why I am having trouble with Origin specifically, but trying EA Desktop app might be worth trying for other people with the same issue.

Message 316 of 316 (135 Views)
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