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Sims 3 won't launch with Windows 10

by robotdog385
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Original Post

Re: Sims 3 won't launch with Windows 10

@alexcassano   Sorry for the late reply but I have been very busy. First please post your dxdiag for your new computer. Have you tried to reinstall Island Paradise? Does the game run with IP disabled in the game launcher? Maybe try to uninstall IP in the comtoer;s control panel and reinstall from TS3 store. IP may have been corrupted during installation. After you uninstall IP, run a registry cleaner like ccleaner (there is a free copy) THEN reinstall the pack.

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I do not work for EA or associated with EA other then helping other users in the forums.

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Message 31 of 57 (976 Views)

Re: Sims 3 won't launch with Windows 10

★★★ Newbie

I have tried clearing the cache, uninstalling and reinstalling the whole game, and updating graphics drivers.  So far nothing has worked.

Message 32 of 57 (965 Views)

Re: Sims 3 won't launch with Windows 10

★★ Apprentice
@Nathanos74 I am also having this issue, game was working just fine two days ago, they rolled out another patch for the Sims 4 and since then my sims 3 is broken again. Launcher opens fine, but the game opens a black screen them promptly closes. Task manager shows it as not responding. These games have been nothing but a headache lately. Did you ever find a fix?
Message 33 of 57 (810 Views)

Re: Sims 3 won't launch with Windows 10

★★ Apprentice
@alexcassano My first work around that fixed my game was going to control panel>system and security>system>advance system settings and under "Performance" hit settings, go under Data Execution Prevention and "Turn on DEP" click add and add Sims 3, Sims 3 Starter Application, Sims 3Launcher Starter Application and TSLHelper, click apply and okay. Close everything, right click your Sims 3 shortcut> Properties "Run this program in compatibility mode for: Windows XP (SP3)" and under setting check "Run this program as an administrator" click apply and okay. restart you PC and it worked for me!
Message 34 of 57 (809 Views)

Re: Sims 3 won't launch with Windows 10

★ Novice
@pvdse i have a dell window 10 and sims 3 will not lurnch the the game even though i brought it straight form origin
Message 35 of 57 (586 Views)

Re: Sims 3 won't launch with Windows 10

@Tracie1991  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 36 of 57 (578 Views)

Re: Sims 3 won't launch with Windows 10

★ Novice

i trid to do the dxdiag but there was no butten saying RUN 64-bit

Message 37 of 57 (556 Views)

Re: Sims 3 won't launch with Windows 10

★ Novice
@Unbounded13 i keep getting the error code 0x800700C1
Message 38 of 57 (553 Views)

Re: Sims 3 won't launch with Windows 10

@Tracie1991  Please do the following:

 

  • Hit Windows key-R
  • Write dxdiag in the run box, and enter
  • Wait for the scan to finish
  • Click "Save all information," and save the file to your desktop
  • Attach that file to a reply here
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I don't work for EA. I'm just trying to help fellow players with their games.
Message 39 of 57 (542 Views)

Re: Sims 3 won't launch with Windows 10

★ Novice
@puzzlezaddict dxiag wouldn't allow me to run the scan
Message 40 of 57 (519 Views)
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