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Re: Sims 3 will not launch. Not even the launcher will come up, nothing does.

by puzzlezaddict
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Original Post

Sims 3 will not launch. Not even the launcher will come up, nothing does.

★★★★ Newbie

It's been this way for years it seems. Please help. I don't know what to do I've tried everything. Check my specs and please try to help me. I've been so lost without the game. I've spent tons of money on it.

 

 

Message 1 of 5 (183 Views)

Re: Sims 3 will not launch. Not even the launcher will come up, nothing does.

@ChopTopAtArbys  The full dxdiag would be much more helpful, since it will list Windows errors, driver dates, and other important details.  Just let it run, then click the Save all Information button in the lower right corner of your screenshot.  You can attach the .txt file directly to a post here.

 

In the meantime, please try temporarily disabling any antivirus/firewall you run, just long enough to test.  If that doesn't help, disable it again, pull your entire Sims 3 game folder out of Documents\Electronic Arts and onto your desktop, and try again.  Please also set exceptions in Controlled Folder Access for TS3W.exe, TS3.exe, and Origin.exe.  Here's how (instructions are for Sims 4, but the same principle applies):

 

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 5 (165 Views)

Re: Sims 3 will not launch. Not even the launcher will come up, nothing does.

★★★★ Newbie

Okay I'll try that but ts3.exe is nowhere to be found

Message 3 of 5 (145 Views)

Re: Sims 3 will not launch. Not even the launcher will come up, nothing does.

★★★★ Newbie

Hope this is more helpful

Message 4 of 5 (143 Views)
Highlighted

Re: Sims 3 will not launch. Not even the launcher will come up, nothing does.

@ChopTopAtArbys  There are a number of issues I see right away.  The first is that your build of Windows 10 is several years out of date, and hasn't been supported for some time.  Is there a reason you haven't updated?  Jumping all the way to the current build might cause problems though, and your dxdiag has a number of errors relating to failed attempts to update.

 

So instead of just trying to force an update, the first place to start is with a couple of commands to check Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

Additionally, what kind of Sims 3 install is this?  I'm surprised you didn't see a TS3.exe, but then I only have access to fully updated Origin and Steam installs.  Please let me know how you installed (disc, digital, what source) as well as how long ago you last installed it (since I'm not sure how to find your patch level without being able to open the launcher).

 

Please also let me know how you're trying to launch the game, and what you see on screen when you try.  Does anything light up in the Taskbar, do you get any error messages, etc.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 5 of 5 (126 Views)
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