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Sims 3 white lines

by Bts152
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Original Post

Re: Sims 3 white lines

★ Apprentice

Hey again, I would love to give this a try as I still haven’t fixed the issue. But I do have more to add, I downloaded sims 4 on the computer as well and the lines show on sims 4 as well! So its not just a sims 3 issue. However, I usually play sims 4 on my laptop and the lines don’t show on there so it’s definitely to do with something being wrong with the computer. I’ll try and follow this tutorial and see what happens, thanks for remembering Standard smile 

Message 71 of 77 (232 Views)

Re: Sims 3 white lines

★ Apprentice

This actually makes me beyond happy that someone with the EXACT same problem as me might have finally found a solution, fingers crossed it works for me too, can’t wait to try it 😭 

Message 72 of 77 (230 Views)

Re: Sims 3 white lines

@SunflowerSimmies  Your laptop may have weaker hardware than your desktop, leading Windows to choose the high-performance profile by default on the laptop.  The idea is, the desktop GPU should be able to run the game well enough in power-saving mode, but the laptop GPU might not, so what Windows judges to be the appropriate profile is different.

 

Please do let us know how this goes.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 73 of 77 (221 Views)

Re: Sims 3 white lines

★ Apprentice

I tried this but unfortunately it didn’t work for me, on sims 3 or sims 4, I made sure to follow it step by step & restart the computer but it didnt work. However, I tried connecting my laptop to the monitor through HDMI cable with sims 4 and the problem isn’t there when the laptop is connected, only when I play sims 4 on the actual computer. My computer is connected to the monitor through display port. So is the issue display port related as the hdmi cable seems to not show the issue when connected to the laptop or is it a graphics card issue? 

Message 74 of 77 (197 Views)

Re: Sims 3 white lines

@SunflowerSimmies  It's certainly possible that the issue is the cable, at least in your case.  It could in theory be the type of connection, but since so many people use DisplayPort, it seems unlikely that something about DP itself is the cause.  Regardless, your desktop graphics card has an HDMI port, so you could try using the HDMI cable with the desktop.

 

While you're experimenting, it's also worth setting your monitor to run at different refresh rates, e.g. not just the 165 Hz that you were using when you ran the dxdiag.  It might be annoying to have to play at 60 or 72 Hz, but please at least see whether it makes a difference.  I think I suggested this before, but it's worth testing again in combination with the max power setting and the HDMI cable.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 75 of 77 (184 Views)

Re: Sims 3 white lines

★ Guide

I have an HDMI cable and the issue still occurs.

I just bought a new cable because my game was causing my monitor to go on an doff upon loading for some reason.

Bought a brand new cable and that issue is fixed, but the white lines are still there and are showing up in my screenshots.Frown

(they came back after awhile, so unfortunately that fix didn't work long)

Message 76 of 77 (165 Views)

Re: Sims 3 white lines

@springfairy556  Did you happen to install a new GPU driver, or maybe update Windows, around the time the white lines came back?  You can check the Reliability Monitor for updates: it will show the date and time of each update going back 30 days.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 77 of 77 (149 Views)
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