February - last edited February
Hi, right, I've got a bit of a weird one, origin lets me download sims 3 and the launcher opens when I press it and then I press play, my screen goes black like it's about to start and then my computer goes off like it's in sleep mode, and there is no way of getting out of it unless I exit the game and go back on the homepage... but then when I press the game to go back on it does the same thing, I am really confused because I have tried everything but nothing is working! SOMEONE PLEASE HELP!
@LydzRigz Please run a dxdiag and attach it to a post:
@LydzRigz Your computer is powerful enough to run all Sims 3 packs together on ultra settings, which you probably already know. The errors in your dxdiag don't point to anything obviously Sims 3-related either, although they could be related. Since they mostly reference Windows components, it's a good idea to run a couple of basic checks on your Windows system files:
If sfc reports that it found corrupt files and was unable to repair some of them, stop here and let me know. Otherwise, restart your computer and manually run any pending Windows updates: hit Windows key-i, select Update & Security, and click the button to check for updates. Restart again if anything installs.
Next, move your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop. When you open the launcher, a clean folder will spawn with no content. Don't add anything to the folder yet; just see whether you can get far enough to load a new save. If you can, great; you can start adding your existing content to the new folder and testing. Another black screen means one of the files you added is the problem, and you can split the last batch of files and test further.
If you can't play even with a clean folder, try instead playing while your computer is offline. You can put Origin in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
@LydzRigz That message means that sfc did its job, and you don't need to do anything else on that front.
Let me know whether you can play in a clean user folder, as described.