April 2014
I use Opera, works perfectly. Btw do you use WinRAR to download your store content? Because you should, others may have viruses.
April 2014
I use opera too, but it didn't work.
April 2014
Make sure your game is updated to 1.67 (you can check on the launcher, lower left corner)
If that is the case, there's a log which can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log
Post the content here
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2016
I had the same problem and looked around on other sites - I think it was Carls Guide (that site's amazing!). My problem seemed to be solved by ejecting the sims disc then restarting launcher, then downloading and everything was fine. Phew! I'm using firefox on mac.
Every time I start the game I get disc authorisation failure, but a second retry is usually a winner...
Good luck
Susan
July 2016
July 2016
My problem has been that I can download and install store content, but it does not show up in my game. I have performed the procedures recommended and it did not help. I have my games through Origin, so I don't think it even looks at the files from Electronic Arts.
I have contacted an EA rep and will post if there are any positive results.
Good Luck!
December 2016
Hello. Do you still have this problem? If so I suggest you re-install the game. As I am typing this The Sims 3 is installing. And probably by the time you see this, it would have completed. I have read all the posts here. Many suggest to use a different browser. I will do so. I hope EA answers to everyone who has this problem. We have paid money to get the store content and of course, we want to download it, install it and play.
December 2016
Hello to everyone again. The Sims 3 finished installing. First, I would like to thank everyone who has answered to this problem! Without the information I would be clueless! I first made sure the game launcher was up to date. I then used Internet Explorer and tried to download a piece of store content. It downloaded and then it installed with no problem too. I do know The Sims 3 is old but I still love it and play it! I hope none of you are facing this problem anymore.
Thanks again to everyone who has posted about this issue!
May 2018
Thank you so much! this worked and my game can now have store content again, thank youu
November 2020