Sims 3 store content won't install from launcher [ Edited ]

[c_sims19]

Whenever I buy something online from the sims 3 store, I can never add it to my game! After I purchase it, it goes to my game launcher under the downloads tab. From the launcher, I try to install it, and it appears to go through the installation process, but as soon as it's over, it gives me this message: "Installation failed: Please make sure your game has the latest software updates" and I can't install it! I have checked for updates in the launcher and there are none, so I'm not sure what to do.. This has happened to me with several items I've bought and I've spent a lot of simpoints, so I would really appreciate help!! Thanks!!

UPDATE: I have just installed the 1.69 patch - I still have the same issue. :/

[SandArcher]

@c_sims19 Are you updated to 1.69? To check, open the game launcher and look in the left hand corner. The digits there should read 1.69 - if they don't, download the super patch here: http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-67-Manual-links-and-more/td-p/67858

Let me know how it goes

[c_sims19]

I still have 1.67 - I looked into the 1.69 patch, and I found that a lot of people are having problems with it such as game crashing.. Do you think it's common for these issues to happen? If I did run into some problems, would it be possible to salvage my game?

Thanks so much - I'm just trying to make sure my game is safe

[c_sims19]

Sorry for the delay! I just installed the patch and I'm having the same issue.

[crinrict]

Do you have anything installed that works ?

This error is usually a problem with the entitlements. You might need to contact a game advisor.

[Remi-aah]

I got the same. I've bought a new computer and installed all the sims 3 titles, and of course with the latest patch. I have no mods, it's just the clear game. Please fix this EA.

[crinrict]

What version are you currently on ?