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Sims 3 problem, can't see household, can't edit town

by Meli_ZG
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Re: Sims 3 problem, can't see household, can't edit town

@Meli_ZG  Please look for entries in the Reliability Monitor that relate to Sims 3.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a chart with entries for each day.  For any that mention Sims 3 or Origin, or any that are from around the same time as when you've tried to launch the game, click "View technical details," copy the information, and paste it into a text file (Notepad works fine).  You can attach that file to a post just as you did your dxdiags.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 21 of 30 (258 Views)
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Re: Sims 3 problem, can't see household, can't edit town

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Sorry I didn't have internet connection few days. I think I did it right like you said, but I can't see charts or mentioning sims or origin

Message 22 of 30 (213 Views)
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Re: Sims 3 problem, can't see household, can't edit town

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@puzzlezaddict  this shows when it opens

Message 23 of 30 (210 Views)
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Re: Sims 3 problem, can't see household, can't edit town

@Meli_ZG  Okay, you can go back a few days in the Reliability Monitor.  Just click on the last day you tried to play, and look for the relevant entries.  Click on the day before that too and have a look.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 24 of 30 (209 Views)
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Re: Sims 3 problem, can't see household, can't edit town

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@puzzlezaddict  this is what I found about sims

Message 25 of 30 (182 Views)
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Re: Sims 3 problem, can't see household, can't edit town

@Meli_ZG  Please go to this site:

 

https://support.hp.com/us-en/drivers/laptops

 

enter the serial number of your laptop, and go to the downloads page.  Please link that page: it doesn't have any details specific to your laptop, just the drivers for your particular model.  I'd find the page myself, but it's almost impossible to know that I have the correct driver page for an HP laptop without the serial number, and of course that's not something that should be posted.

 

When I see the driver download page, I can compare the dates and version numbers with the ones in your dxdiag.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 26 of 30 (144 Views)
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Re: Sims 3 problem, can't see household, can't edit town

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@puzzlezaddict  it says when I enter serial number "We were unable to find drivers for your product." 

Message 27 of 30 (117 Views)
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Re: Sims 3 problem, can't see household, can't edit town

@Meli_ZG  Did you try manually selecting your OS?  You have Windows 10 buiild 1909.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 28 of 30 (98 Views)
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Re: Sims 3 problem, can't see household, can't edit town

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@puzzlezaddict  i tried, but not sure if I did it right, sims still aren't working properely
Message 29 of 30 (78 Views)
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Re: Sims 3 problem, can't see household, can't edit town

[ Edited ]

@Meli_ZG  I meant, when you go to this page:

 

https://support.hp.com/us-en/drivers/laptops

 

and enter your laptop's serial number, and it says it can't find drivers for your model, please try manually selecting your operating system: Windows 10, and build 1909 if it asks.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 30 of 30 (62 Views)
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