Sims 3 not showing up in origin game library [ Edited ]

[liivahiir10]

Hello simmers

So I have this odd issue - as said above, my sims 3 game(and expansions) have just dissapeared.

I've had the game for about two years now, so I'm not a new player.

The game shows up on my account in thesims3.com, but if I log in with the exact same credentials in origin, there's nothing.

I've tried restarting my computer, reinstalling origin, and activating the game again(it said the code has already been used).

Does anyone know why this is happening or how to fix it?

[roberta591]

@liivahiir10  Where did you purchase your games? As this is an open public forum account details can not be accessed here. You will have to contact EA customer service about this issue - link - EA customer service