Sims 3 not accepting serial code

[Nyanryann]

I bought the Sims 3 on Steam (not Origin), and tried to register it on the Sims 3 site. The first couple of times I entered it it gave me a message that said "TypeError: Cannot read property "map" of null" so tried a couple more times out of frustration and eventually started getting the "The serial code you entered is invalid. Please enter a valid serial code and re-submit." Does anyone know how to fix this? 

[crinrict · Accepted solution]

Did you check on your myPage if it registered despite that error message ?

If not, get in touch with an EA game advisor

The AnswerHQ is about Users helping Users.

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Describe your issue with a few words
4. Select Product: The Sims 3
5. Select Category: Billing/Purchasing or Account Management
6. Select Platform: PC
7. Click Find solution
8. Scroll down and click I still need help
9. Click Chat Now to chat with a Game Advisor
   

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[crinrict · Accepted solution]

Did you check on your myPage if it registered despite that error message ?

If not, get in touch with an EA game advisor

The AnswerHQ is about Users helping Users.

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Describe your issue with a few words
4. Select Product: The Sims 3
5. Select Category: Billing/Purchasing or Account Management
6. Select Platform: PC
7. Click Find solution
8. Scroll down and click I still need help
9. Click Chat Now to chat with a Game Advisor
   

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[Verrronicavrol]

@Nyanryann Hey there, I came here because I ran into the same problem after trying to register my sims 3 pets through sims3.com
I bought the original expansion pack years ago & wanted it on my new hp pavillion which doesnt have a disc insert.
I didn't find anything other than your post relating to what I was experience. I came here to let you & anyone else that runs into the problem know that I entered my code with out any caps for my final attempt in registering my pack & it worked! Every other attempt I made I was entering my code with cap letters. Hope this saves someone else from the frustration!

[ChickenManSF]

@Verrronicavrol Thank you so much! I was having the same issue with registering my old copy of Showtime. Disabling capital letters worked for me