Sims 3 launcher takes me back to Origin

[CraziiBizza97]

Soo during lockdown I decided to kill time by installing Sims 3 since I have a love hate relationship with sims 4. All is working fine until yesterday it just stopped working. It takes me back to the origin screen after pressing the play button.

EA live chat are useless right now. 4 times I've contacted them and they keep promising it's fixed with all there solutions but it's not. My packs are legit, my mom paid full price for them nearly 10 years ago. Help...PLEASE.

[CraziiBizza97 · Accepted solution]

I got it working FINALLY! After you mentioned about the graphics card driver I remembered the previous owner of my computer probably didn't update it and I've only had the computer about a week or so. So i googled if there was an update and there was. I'm still baffled as to why Sims 4 was running smoothly whilst I was trying to fix Sims 3 and also what could of started it all. The only thing I did was download my bought store content, download itunes and did an update on the computer itself. 

NOTE TO SELF: don't contact EA Live Chat again, just look at the forums. 

[CraziiBizza97]

Did anyone ever fix this issue? currently having the same problem. 

[puzzlezaddict]

@CraziiBizza97  Some people get this issue resolved, yes.  Can you describe exactly what's happening on your computer?  There are a couple different issues that look similar.  Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Edit:  I've moved your other post, and my reply, to your new thread, which I moved to the Sims 3 PC tech section.  A dxdiag would still be helpful.  And please let me know whether pressing the Play button in Origin opens the launcher, and pressing Play in the launcher takes you back to Origin; or whether pressing Play in Origin never brings up the launcher in the first place.

[CraziiBizza97]

I load origin up, press Sims 3 and it takes me to the game launcher, I press play and within 5/10 seconds it takes me back to origin. I've also looked in my EA Sims 3 folder in documents and there seems to be loads of unusual documents there starting with "xcpt BRIPC 20-04-19 00.21.33"

I've uninstalled, reinstalled, removed mods, deleting the EA folder so when I reinstall Sims 3 it would create a fresh folder and...nothing. NOTHING!! 

[CraziiBizza97]

Here is the DxDiag

[puzzlezaddict]

@CraziiBizza97  Your graphics card driver is crashing whenever you try to open the game.  But there are several other issues with your system: the dxdiag itself crashed twice while you ran it, which should never happen.  Please start by running a couple of basic checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart your computer, then manually run any pending Windows updates.  Hit Windows key-i, choose Updates & Security, and click the button to check for updates.  If there are a number pending, it may take a few tries, with restarts in between, to run them all.

Please also upload a new dxdiag, so I can look over the information that was missing the first time around.

[CraziiBizza97]

I just ran the windows powershell and this is the message that came up "Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>"

[CraziiBizza97]

here is the new dxdiag and I did manage to do the updates that I had no idea I had! is everything all good?

[CraziiBizza97 · Accepted solution]

I got it working FINALLY! After you mentioned about the graphics card driver I remembered the previous owner of my computer probably didn't update it and I've only had the computer about a week or so. So i googled if there was an update and there was. I'm still baffled as to why Sims 4 was running smoothly whilst I was trying to fix Sims 3 and also what could of started it all. The only thing I did was download my bought store content, download itunes and did an update on the computer itself. 

NOTE TO SELF: don't contact EA Live Chat again, just look at the forums. 

[sutgvlb570cb]

Hello there! I’m currently having this issue as well. So I just bought an Alienware x17 R2 laptop from Dell Technologies and the first thing I did was install the Sims 3 and all of the expansion packs on my laptop. When I pressed the play button, Origin pops up and the game doesn’t launch, I’ve tried countless ways to get it to work and still no luck, I’ve even tried playing Sims 3 from Steam and it still doesn’t launch. Do you have any helpful advice on what I can do to get Sims 3 running on my laptop?