November 2022
Hello, I’ve been trying since yesterday to download a few Sims 3 extension packs, but every time I try to start the installation I get an error message:
« There’s a problem with your download.
Something went wrong during your download. Give us a few minutes, then try again. »
I already try clearing the cache, restart the EA app and my laptop, and even reinstalled the app but still nothing.
Solved! Go to Solution.
November 2022
@morgace It appears the issues with downloading Sims 3 have mostly been resolved, with the only remaining problem being that sometimes individual packs don't install properly when the base game is already installed. I hope the EA App will be updated again to address this, and if you want, you can wait for a bit to see if that happens. But that's your only option other than reinstalling the entire game, which, like I said, should work fine now.
November 2022
@morgace Please uninstall Sims 3 and try again to download it. If you have saves or other user data (mods, saved households, etc.) you want to preserve, first make a backup copy of the Sims 3 folder in Documents > Electronic Arts. While this folder shouldn't get deleted during the uninstall process, sometimes it does.
November 2022
@puzzlezaddict wrote:@morgace Please uninstall Sims 3 and try again to download it. If you have saves or other user data (mods, saved households, etc.) you want to preserve, first make a backup copy of the Sims 3 folder in Documents > Electronic Arts. While this folder shouldn't get deleted during the uninstall process, sometimes it does.
@puzzlezaddict wrote:@morgace Please uninstall Sims 3 and try again to download it. If you have saves or other user data (mods, saved households, etc.) you want to preserve, first make a backup copy of the Sims 3 folder in Documents > Electronic Arts. While this folder shouldn't get deleted during the uninstall process, sometimes it does.
Well I could try but what if I have the same issue trying to reinstall the Sims 3?
Seems a bit risky.
November 2022
@morgace It appears the issues with downloading Sims 3 have mostly been resolved, with the only remaining problem being that sometimes individual packs don't install properly when the base game is already installed. I hope the EA App will be updated again to address this, and if you want, you can wait for a bit to see if that happens. But that's your only option other than reinstalling the entire game, which, like I said, should work fine now.
November 2022
Hello again.
I’ve tried reinstalling the game and I had a few issues at first but it worked!
Thank you so much.