Sims 3 extension pack downloading error

[morgace]

Hello, I’ve been trying since yesterday to download a few Sims 3 extension packs, but every time I try to start the installation I get an error message:

 « There’s a problem with your download.

Something went wrong during your download. Give us a few minutes, then try again. »

I already try clearing the cache, restart the EA app and my laptop, and even reinstalled the app but still nothing.

[puzzlezaddict · Accepted solution]

@morgace  It appears the issues with downloading Sims 3 have mostly been resolved, with the only remaining problem being that sometimes individual packs don't install properly when the base game is already installed.  I hope the EA App will be updated again to address this, and if you want, you can wait for a bit to see if that happens.  But that's your only option other than reinstalling the entire game, which, like I said, should work fine now.

[puzzlezaddict]

@morgace  Please uninstall Sims 3 and try again to download it.  If you have saves or other user data (mods, saved households, etc.) you want to preserve, first make a backup copy of the Sims 3 folder in Documents > Electronic Arts.  While this folder shouldn't get deleted during the uninstall process, sometimes it does.

[morgace]

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@puzzlezaddict wrote:

@morgace  Please uninstall Sims 3 and try again to download it.  If you have saves or other user data (mods, saved households, etc.) you want to preserve, first make a backup copy of the Sims 3 folder in Documents > Electronic Arts.  While this folder shouldn't get deleted during the uninstall process, sometimes it does.

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@puzzlezaddict wrote:

@morgace  Please uninstall Sims 3 and try again to download it.  If you have saves or other user data (mods, saved households, etc.) you want to preserve, first make a backup copy of the Sims 3 folder in Documents > Electronic Arts.  While this folder shouldn't get deleted during the uninstall process, sometimes it does.

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Well I could try but what if I have the same issue trying to reinstall the Sims 3?

Seems a bit risky.

[puzzlezaddict · Accepted solution]

@morgace  It appears the issues with downloading Sims 3 have mostly been resolved, with the only remaining problem being that sometimes individual packs don't install properly when the base game is already installed.  I hope the EA App will be updated again to address this, and if you want, you can wait for a bit to see if that happens.  But that's your only option other than reinstalling the entire game, which, like I said, should work fine now.

[morgace]

Hello again.

I’ve tried reinstalling the game and I had a few issues at first but it worked!

Thank you so much.