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Sims 3 crashes to background [dxdiag included]

by ApplexSims
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Sims 3 crashes to background [dxdiag included]

★★★ Novice

Ever since I installed Pets (I assume at least) my game will run for about a bit and then go to a black screen and show my background with no error message. I've deleted any mods I thought might conflict, I've checked my folders multiple times, and even moved to another save file to see if the save file I was playing was just too big. I have suspicions that it might be the memory, but I'm not sure. I've even done a deep cleaning and the DEP yet nothing has helped it. It's just becoming more and more frustrating.

Message 1 of 13 (413 Views)

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Re: Sims 3 crashes to background [dxdiag included]

@ApplexSims  I have a pretty good guess, but I can't actually see what kind of connector your monitor cord uses, and I can't see what's behind the little rubber protectors in the graphics card ports.  But this is simple for someone who can see everything:  Your monitor is plugged into the motherboard port, and you need to unplug it, look at the connector, find the corresponding port on the graphics card itself, and plug the cord into that.  This is the same picture I linked earlier:

 

GPU port.jpg

 

(Sorry @Holger1405, I need to borrow this.)

 

The red arrow points to where your monitor is plugged in now, and the green one points to where it should be plugged in.

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 6 of 13 (323 Views)

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Re: Sims 3 crashes to background [dxdiag included]

@ApplexSims  Your hardware is great for Sims 3: processor, graphics card, and RAM are all over the recommendations for ultra settings.  However, your C drive is getting low on space, with only 12 GB available.  It's a good idea to clear another 10 GB if you can.

 

More relevantly to the Sims 3 issue though, the game might be using your integrated graphics card rather than the dedicated one.  Where is your monitor plugged in: to the motherboard, or to the card itself?  If you're not sure what to look for, this is a useful screenshot:

 

https://answers.ea.com/t5/Technical-Issues/MONITOR-WONT-DETECT-MY-DESKTOP/m-p/8517464#M236

 

If this isn't the issue, please go into Documents\Electronic Arts\The Sims 3, open the file called deviceconfig.log, copy the section between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste it here.  This will show which card Sims 3 is using.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 13 (388 Views)
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Re: Sims 3 crashes to background [dxdiag included]

[ Edited ]
★★★ Novice

Sorry for the late response. I’m still quite confused about the monitor part so here’s a picture of it instead 

 

Edit: Also here's the document text in case the monitor is plugged in correctly.

Spoiler
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics 630
Name (database): Intel(R) UHD Graphics 630 [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3e92, Board: 86941043, Chipset: 0000
Driver: igdumdim32.dll, Version: 25.20.100.6444, GUID: D7B78E66-7DD2-11CF-DF6A-F0A6BBC2D435
Driver version: 6444
Monitor: \\.\DISPLAY1
Texture memory: 32MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
=== Options ===
AnimationSmoothing 1
LightingQuality 3
GeneralReflections 3
TextureQuality 3
VisualEffects 3
TerrainQuality 1
EdgeSmoothing 3
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 4
TreeQuality 4
DrawDistance 3
MaxActiveLots 8
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudiOopsutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 32
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 1
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 183023
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 3
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 0
EnableMemories 1
AgingStageLengthBaby 6
AgingStageLengthToddler 15
AgingStageLengthChild 15
AgingStageLengthTeen 30
AgingStageLengthYoungAdult 45
AgingStageLengthAdult 45
AgingStageLengthElder 36
EnableInteractiveLoading 1
AgingStageLengthPuppy 15
AgingStageLengthDogAdult 54
AgingStageLengthDogElder 30
AgingStageLengthKitten 15
AgingStageLengthCatAdult 60
AgingStageLengthCatElder 36
AgingStageLengthFoal 10
AgingStageLengthHorseAdult 75
AgingStageLengthHorseElder 36
LunarCycleLength 3
LunarPhaseLength 4
EnableLunarCycle 0
EnableLunarPhase 1
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 0
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 1
LightingQuality 1
GeneralReflections 0
TextureQuality 1
VisualEffects 1
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 1
TreeQuality 1
DrawDistance 1
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 0
AudioQuality 3
AudiOopsutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

 

Spoiler

 

CD16611D-8797-4A19-BA0F-4CB8EE5D6E40.jpeg

 

Message 3 of 13 (363 Views)
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Re: Sims 3 crashes to background [dxdiag included]

@ApplexSims  Sims 3 is in fact using the integrated graphics chip, and the monitor is in fact plugged into the motherboard, not the dedicated card.  In the picture you attached, do you see the little gold knob sticking out?  Just above that, there are two rubber protective plugs protecting the graphics card's ports.  I belive the one on the right is for DisplayPort, which I believe is what your monitor cable uses.  (It's difficult to be 100% sure from the picture.)  But you can unplug the monitor cable and look at its connector, then find the matching one on the graphics card.

 

Plug the monitor in to the dedicated card, launch Sims 3 once (no need to go past the Main Menu), quit, and look at the config file again.  It's the part in bold that matters:

 

=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics 630
Name (database): Intel(R) UHD Graphics 630 [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3e92, Board: 86941043, Chipset: 0000
Driver: igdumdim32.dll, Version: 25.20.100.6444, GUID: D7B78E66-7DD2-11CF-DF6A-F0A6BBC2D435
Driver version: 6444
Monitor: \\.\DISPLAY1
Texture memory: 32MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1

 

although I'd still like to see that whole section above.  The card listed should now be the Nvidia 1060, although it's easy enough to manually force TS3 to use the Nvidia card if necessary.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 13 (345 Views)
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Re: Sims 3 crashes to background [dxdiag included]

★★★ Novice

if you mean the monitor hdmi cord thats the only plug in for it ): would a clearer picture help? And if I provided it could you circle it? Im sorry if this is too much

 

Message 5 of 13 (340 Views)
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Re: Sims 3 crashes to background [dxdiag included]

@ApplexSims  I have a pretty good guess, but I can't actually see what kind of connector your monitor cord uses, and I can't see what's behind the little rubber protectors in the graphics card ports.  But this is simple for someone who can see everything:  Your monitor is plugged into the motherboard port, and you need to unplug it, look at the connector, find the corresponding port on the graphics card itself, and plug the cord into that.  This is the same picture I linked earlier:

 

GPU port.jpg

 

(Sorry @Holger1405, I need to borrow this.)

 

The red arrow points to where your monitor is plugged in now, and the green one points to where it should be plugged in.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 13 (324 Views)
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Re: Sims 3 crashes to background [dxdiag included]

[ Edited ]
★★★ Novice

Wow. I had not realized those rubber things were removable Disappointed I plugged my monitor into one of the slots. I'll load the game and get back to you.

Message 7 of 13 (305 Views)
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Re: Sims 3 crashes to background [dxdiag included]

★★★ Novice

=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce GTX 1060 3GB
Name (database): NVIDIA GeForce GTX 1060 3GB [Found: 0, Matched: 0]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1c02, Board: 37221458, Chipset: 00a1
Driver: nvldumd.dll, Version: 26.21.14.3200, GUID: D7B71E3E-5F42-11CF-687B-2C171BC2D735
Driver version: 3200
Monitor: \\.\DISPLAY4
Texture memory: 32MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1

 

This is what I've got! (: If this is all, I'll run the game and see if it goes smoothly! 

Message 8 of 13 (299 Views)
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Re: Sims 3 crashes to background [dxdiag included]

@ApplexSims  Great, the game picked up the Nvidia card right away.  One thing you should definitely test, now that the 1060 is running the game, is what kind of framerates you get.  A 1060 is strong enough to generate rates well into the hundreds, which is not good for the long-term health of the card.  But limiting fps is usually simple enough.

 

To see the framerates, bring up the cheats console (ctrl-shift-C) and enter  "fps on" without quotes.  A number will appear in the upper right corner, and it should never go above the refresh rate of your monitor, which in your case is 60 Hz.  If you see consistently higher numbers or wild fluctuations, let me know, and I'll describe how to force limit the framerates.

 

I can also help you get your graphics card recognized, if you want.  But it's not strictly necessary, and either way, the fps issue should be addressed first.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 9 of 13 (267 Views)
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Re: Sims 3 crashes to background [dxdiag included]


@puzzlezaddict  schrieb:

 

 

 

(Sorry @Holger1405, I need to borrow this.)

 

 


How dare you?! Angry

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

🤣 No, it is fine of course. Wink

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

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Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
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