Sims 3 Won't launch after i merged my accounts

[bethanie5]

So a week ago I merge two of my accounts together and ever since then The Sims 3 doesn't work ( I can still play The Sims 4 tho...). I've emailed Ea two times now and called them several times but they always give me solutions that I've already tried before and want me to fix the problem myself when my game was perfectly fine before I merge my account and I am sure it is a mistake they made while merging my accounts and not a problem in my computer. I don't get an error message so I don't know what the problem is. Can anyone help, please...

[puzzlezaddict · Accepted solution]

@bethanie5  The issue is likely the account merge, and unfortunately, only EA support can fix it.  You may have better luck with EA Help on Twitter or Facebook, particularly during U.S. business hours, but you'd need to wait until tomorrow since July 4 is a holiday.

If you'd like to try today, contact EA support again but request a live chat session rather than a phone call or email.  Then you can link a few other threads on the same subject where an EA community manager has confirmed that the merge is the problem and helped players resolve it.

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Won-t-Launch-Windows-11/m-p/11566603#M251227

https://answers.ea.com/t5/Technical-Issues-PC/Re-Sims-3-launcher-wont-start/m-p/11544467#M251085

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-wont-start/m-p/11506439#M250825

If you don't get anywhere with support, please let me know, and I'll flag this thread for that same CM when they're around.

[puzzlezaddict · Accepted solution]

@bethanie5  The issue is likely the account merge, and unfortunately, only EA support can fix it.  You may have better luck with EA Help on Twitter or Facebook, particularly during U.S. business hours, but you'd need to wait until tomorrow since July 4 is a holiday.

If you'd like to try today, contact EA support again but request a live chat session rather than a phone call or email.  Then you can link a few other threads on the same subject where an EA community manager has confirmed that the merge is the problem and helped players resolve it.

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Won-t-Launch-Windows-11/m-p/11566603#M251227

https://answers.ea.com/t5/Technical-Issues-PC/Re-Sims-3-launcher-wont-start/m-p/11544467#M251085

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-wont-start/m-p/11506439#M250825

If you don't get anywhere with support, please let me know, and I'll flag this thread for that same CM when they're around.

[bethanie5]

I contacted EA help on Facebook and they were able to fix my problem thank you!