Sims 3 Store world can't register/install
by puzzlezaddictOriginal Post
This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account.
How to register a Store world
jump to: My code doesn't work
jump to: I can't install the world
When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box:
If you never received this email and it's not in your spam folder, please contact EA customer support.
https://help.ea.com/en/contact-us/
If you can't find the live chat option, try this link instead, while signed into this or any other EA site:
Otherwise, go to this site:
Sign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click "Redeem a Code." Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page.
https://store.thesims3.com/worldProductDetail.html?categoryId=12642
If you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund.
https://help.ea.com/en/contact-us/
I strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. At the moment, Sims 3 > [Mac\PC] > Manage My Account > Find Missing Game offers the live chat option below the email form.
If EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns.
If you're getting the "there are no packages to install" error, please see this post:
The standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site.
It is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying.
Mac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again.
If the world still won't download properly, try a clean Sims 3 user folder. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to "The Sims 3." Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy.
If the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list.
If reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread.
Hey there, @alicestasiaj
Thanks for reaching out. Unfortunately, we can't help with this over Answers HQ. An advisor should be able to look in to it for you though. Please open a case here to get in touch with one. Thanks!
